Daniel Yu
Retail/IT Manager
Antioch,TN
Summary
Results-oriented and all around leader, talented at creating positive, team-oriented work environment by motivating and inspiring associates. Dedicated to implementing and developing sales strategies to expand sales opportunities. Exceptional communication, organizational and leadership skills.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Columbia Sportswear
09.2023 - Current
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Geek Squad Manager
Best Buy
10.2018 - 07.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Mentored sales/IT team in applying effective sales/service techniques and delivering top-notch customer service.
- Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Configured systems according to prescribed software and hardware frameworks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Owner
Fresh Auto Styling
03.2017 - 12.2018
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Generated revenues yearly and effectively capitalized on industry growth.
Sales Consultant
Carmax
04.2015 - 03.2017
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Followed up with existing customers to provide additional support and address concerns.
- Retained consistent client base by conducting market research to develop brand strategy.
Assistant Store Manager
Hibbett Sports
07.2013 - 04.2015
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
High School Diploma -
Bethel Park High School
Bethel Park, PA 06.2011 - 06.2011
Skills
Apple Repair Certified
Microsoft Repair Certified
HP Repair Certified
Order management
Goals and performance
Scheduling
Delegation skills
Staff Training
Staff Management
Strategic planning
Financial Management
Policies and procedures
Timeline
Assistant Store Manager
Columbia Sportswear
09.2023 - Current
Geek Squad Manager
Best Buy
10.2018 - 07.2023
Owner
Fresh Auto Styling
03.2017 - 12.2018
Sales Consultant
Carmax
04.2015 - 03.2017
Assistant Store Manager
Hibbett Sports
07.2013 - 04.2015
High School Diploma -
Bethel Park High School
06.2011 - 06.2011
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