Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Zamoida

Myrtle Beach,SC

Summary

Resourceful Travel Consultant known for high productivity and efficient task completion. Specialized in itinerary planning, cost-saving strategies, and customer service excellence. Thrives in fast-paced environments, utilizing strong organizational skills, adaptability, and problem-solving abilities to exceed client expectations.

Overview

28
28
years of professional experience

Work History

Entertainment and Publicity Travel Consultant

AMEXGBT/Disney Account
Myrtle Beach, SC
09.2022 - Current
  • Researched hotels and airfare options to best meet client needs and expectations.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
  • Built and maintained strong relationships with vendors and suppliers in the travel industry.
  • Booked transportation and hotel reservations using computer or telephone.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Monitored changes in travel reservations and informed clients of any updates or adjustments.

Operations Supervisor - Afterhours Division

Corporate Travel Management
Myrtle Beach, SC
10.2021 - Current
  • Lead and delegate job responsibilities to my team.
  • Encourage a positive work environment with an open door policy.
  • Ensure employee schedules are in hand with client needs.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Utilized active listening skills to quickly resolve problems and escalated larger issues to leadership.
  • Booked tickets, reserved accommodations and organized rental transportation.
  • Maintained professional, courteous and timely communications with travelers to assist in trip phases.
  • Answered incoming calls and replied to emails to answer client questions regarding pricing, accommodations and all travel related concerns.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.

Corporate Travel Consultant

Corporate Travel Management
Coral Gables, FL
05.2015 - 03.2020
  • Adhered to all rules, regulations, and protocols.
  • Delivered superior customer service to all clients to foster lasting rapport, and secure new assignments.
  • Booked transportation, coordinated schedules, and organized conferences and meetings for business professionals.
  • Worked with groups, couples, and executive clients to arrange travel arrangements.
  • Built a client base through exceptional listening skills and an aptitude for optimizing travel budgets.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Addressed client inquiries, and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic and international customer travel accommodations while managing airfare, hotel bookings, and rental car reservations.
  • I asked open-ended questions to best understand client needs and determine the best travel offerings.
  • Cultivated strong, value-added relationships with customers daily by delivering accurate travel itineraries and knowledge to drive business development.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds, and providing accurate travel documentation.
  • Achieved top satisfaction, retention, and referral rankings on a consistent basis.
  • I took payments via credit and debit cards, and handled sensitive information with professionalism and discretion.

Corporate Travel Consultant

Travizon, INC
Anchorage, AK
09.2003 - 05.2015
  • Adhered to all rules, regulations, and protocols.
  • Built a client base through exceptional listening skills and an aptitude for optimizing travel budgets.
  • Coordinated travel arrangements by booking hotel rooms, car rentals, and flights for staff.
  • Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.

Production Travel Consultant

Paramount Pictures / Navigant Travel
Los Angeles, CA
04.1997 - 07.2003
  • Prepared itineraries to deliver travel arrangements to clients.
  • Responded promptly to clients regarding visa, passport and security inquiries.
  • Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.

Education

Some College (No Degree) - Travel And Tourism

Bay State College
Boston, MA

Skills

  • Working knowledge of Sabee GDS
  • Sabre 360 and Sabre Graphical knowledge
  • Travel policy communication
  • Problem solving
  • Operational efficiency
  • Multi-destination itineraries
  • Attention to detail
  • Time management
  • Global destinations
  • Hotel accommodations
  • Exceptional customer service
  • Executive travel
  • Destination knowledge
  • Experience with multiple back-office systems
  • Regulations and compliance
  • High-volume environments
  • Quality control experience

Timeline

Entertainment and Publicity Travel Consultant

AMEXGBT/Disney Account
09.2022 - Current

Operations Supervisor - Afterhours Division

Corporate Travel Management
10.2021 - Current

Corporate Travel Consultant

Corporate Travel Management
05.2015 - 03.2020

Corporate Travel Consultant

Travizon, INC
09.2003 - 05.2015

Production Travel Consultant

Paramount Pictures / Navigant Travel
04.1997 - 07.2003

Some College (No Degree) - Travel And Tourism

Bay State College

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Daniel Zamoida