Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Daniel Zamora

702 E Avenue A, Heavener

Summary

Motivated professional with over 2 years of sales experience and 7 years in management. Proven ability to adapt in fast-paced environments while maintaining high performance ratings. Strong interpersonal skills enhance customer service, multitasking, and time management capabilities. Experienced in managing last-minute changes to ensure positive customer experiences.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Connectivity Expert

AT&T
Fort Smith
05.2024 - Current
  • Cultivated relationships with new customers through community networking events.
  • Trained new employees on equipment usage, software applications, and operational procedures.
  • Leveraged promotional materials including brochures and flyers to enhance brand visibility.
  • Monitored industry trends, competitor offerings, and pricing strategies to inform business decisions.
  • Welcomed customers upon store entry and assisted throughout their shopping journey.

Life Insurance Broker

Risen Financial
Heavener
06.2023 - 05.2024
  • Negotiated contract terms among insurers, brokers, and customers to enhance partnerships.
  • Generated detailed reports on sales performance metrics for senior management review.
  • Developed client-focused strategies that significantly maximized sales growth.
  • Analyzed customer needs and recommended tailored life insurance policies accordingly.

Operations Manager

SYKES Enterprises, Incorporated
Fort Smith
07.2015 - 02.2023
  • Facilitated weekly staff meetings to evaluate performance objectives.
  • Assisted in recruitment and delivered training programs for personnel development.
  • Coached staff on best practices in customer service to enhance client interactions.
  • Resolved escalated customer complaints efficiently, preserving positive client relationships.

Quality Control (QC)

OK Foods, Inc
Heavener
06.2013 - 07.2015
  • Monitored production processes to ensure adherence to quality control standards.
  • Inspected finished goods prior to shipment for compliance with customer specifications.
  • Provided feedback on design specifications during new product development to meet quality standards.

Education

Associate's degree - Business Administration

Carl Albert State College
Poteau, OK
01.2015

High School Diploma -

Heavener High School
Heavener, OK
05-2012

Skills

  • Flexible and adaptable
  • Leadership and management
  • Customer service and support
  • Data entry and analysis
  • Microsoft Office proficiency
  • Windows operating system
  • Organizational skills
  • Sales and account management
  • Continuous improvement strategies
  • Phone etiquette and professionalism

Certification

  • Accidental & Health or Sickness, 01/11/2024 - 05/31/2026, State of Oklahoma
  • Life Insurance, 01/11/2024 - 05/31/2026, State of Oklahoma

Languages

Spanish
Native/ Bilingual

Timeline

Connectivity Expert

AT&T
05.2024 - Current

Life Insurance Broker

Risen Financial
06.2023 - 05.2024

Operations Manager

SYKES Enterprises, Incorporated
07.2015 - 02.2023

Quality Control (QC)

OK Foods, Inc
06.2013 - 07.2015

Associate's degree - Business Administration

Carl Albert State College

High School Diploma -

Heavener High School

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