Daniel zapata
Richmond
Summary
I work in both the front of house and the kitchen, so I’m familiar with all areas of the restaurant. Right now, I’m a trainer, which means I help new team members learn the ropes and support anyone who needs a hand with tasks or tricky situations. I also help lead the team during closing shifts to make sure everything gets done smoothly. I train in both the front and back, so I can jump in wherever I’m needed.
Overview
2
2
years of professional experience
Work History
Front of House Trainer
Chick-fil-A
20010 Southwest Fwy, Sugar Land, TX 77469
11.2023 - Current
- Trained new and existing staff on FOH responsibilities, including customer service, order taking, and operating the POS system.
- Provided ongoing support to team members during shifts, helping troubleshoot guest concerns and maintain smooth operations.
- Helped lead and manage FOH duties during closing shifts, ensuring all cleaning, restocking, and end-of-day procedures were completed properly.
- Maintained a welcoming and efficient dining environment for guests through strong communication and teamwork.
- Reduced employee turnover by implementing effective training techniques for new hires.
- Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
- Supported managers in developing shift schedules that optimized personnel resources while maintaining high levels of service quality.
- Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.
Back of House Trainer
Chick-fil-A
20010 Southwest Fwy, Sugar Land, TX 77479
11.2023 - Current
- Trained staff on kitchen procedures, food prep, safety standards, and station responsibilities.
- Assisted with line operations during high-volume hours, ensuring food quality and timing met company standards.
- Provided support and guidance to kitchen staff, resolving issues and promoting a team-oriented atmosphere.
- Played a key role in closing kitchen operations, including cleaning, restocking, and verifying food safety protocols.
- Ensured compliance with all health department regulations, maintaining a clean and safe working environment at all times.
- Increased overall customer satisfaction by monitoring dish quality control before leaving the kitchen area.
- Acted as a liaison between front-of-house staff and kitchen personnel to ensure smooth communication during busy service periods.
- Provided constructive feedback during one-on-one meetings with employees, recognizing individual achievements while addressing areas requiring improvement promptly and effectively.
Education
High School Diploma -
George Ranch Highschool
Richmond, TX05-2025
Skills
- Guest relations
- Employee coaching
- Team building
- Health and safety regulations
- Order accuracy
- Teamwork
Timeline
Front of House Trainer
Chick-fil-A
11.2023 - Current
Back of House Trainer
Chick-fil-A
11.2023 - Current
High School Diploma -
George Ranch Highschool