Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniel zapata

Richmond

Summary

I work in both the front of house and the kitchen, so I’m familiar with all areas of the restaurant. Right now, I’m a trainer, which means I help new team members learn the ropes and support anyone who needs a hand with tasks or tricky situations. I also help lead the team during closing shifts to make sure everything gets done smoothly. I train in both the front and back, so I can jump in wherever I’m needed.

Overview

2
2
years of professional experience

Work History

Front of House Trainer

Chick-fil-A
11.2023 - Current
  • Trained new and existing staff on FOH responsibilities, including customer service, order taking, and operating the POS system.
  • Provided ongoing support to team members during shifts, helping troubleshoot guest concerns and maintain smooth operations.
  • Helped lead and manage FOH duties during closing shifts, ensuring all cleaning, restocking, and end-of-day procedures were completed properly.
  • Maintained a welcoming and efficient dining environment for guests through strong communication and teamwork.
  • Reduced employee turnover by implementing effective training techniques for new hires.
  • Contributed to higher customer satisfaction ratings by equipping front-of-house staff with tools needed to address guest concerns effectively and efficiently.
  • Supported managers in developing shift schedules that optimized personnel resources while maintaining high levels of service quality.
  • Implemented role-play scenarios as part of the training program, allowing staff members to practice problem-solving skills in real-life situations.

Back of House Trainer

Chick-fil-A
11.2023 - Current
  • Trained staff on kitchen procedures, food prep, safety standards, and station responsibilities.
  • Assisted with line operations during high-volume hours, ensuring food quality and timing met company standards.
  • Provided support and guidance to kitchen staff, resolving issues and promoting a team-oriented atmosphere.
  • Played a key role in closing kitchen operations, including cleaning, restocking, and verifying food safety protocols.
  • Ensured compliance with all health department regulations, maintaining a clean and safe working environment at all times.
  • Increased overall customer satisfaction by monitoring dish quality control before leaving the kitchen area.
  • Acted as a liaison between front-of-house staff and kitchen personnel to ensure smooth communication during busy service periods.
  • Provided constructive feedback during one-on-one meetings with employees, recognizing individual achievements while addressing areas requiring improvement promptly and effectively.

Education

High School Diploma -

George Ranch Highschool
Richmond, TX
05-2025

Skills

  • Guest relations
  • Employee coaching
  • Team building
  • Health and safety regulations
  • Order accuracy
  • Teamwork

Timeline

Front of House Trainer

Chick-fil-A
11.2023 - Current

Back of House Trainer

Chick-fil-A
11.2023 - Current

High School Diploma -

George Ranch Highschool

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