Daniel Zavarce-Mabrey
Palm Springs
Summary
Bilingual Customer Service Professional with25+ years of experience in customer service, sales, and operations management. Proven track record in multi-channel customer support and order processing, with expertise in both English and Spanish. Demonstrated ability to drive customer satisfaction while meeting business objectives.
Overview
24
24
years of professional experience
Work History
Independent Transportation Professional
Uber & Lyft
01.2017 - Current
- Maintained a4.9-star rating while completing10000+ rides, consistently receiving positive feedback for professionalism and safety
- Developed extensive knowledge of local areas to optimize route efficiency
- Managed complex scheduling and peak-hour operations to maximize earnings while maintaining high service standards
- Created a personal system for tracking expenses and maintenance schedules
- Built a loyal customer base through exceptional service, resulting in frequent repeat riders and referrals
- Maintained vehicle in pristine condition, contributing to high customer satisfaction scores
Senior Customer Service Representative
Integrated Products & Supplies, LLC
01.2010 - Current
- Managed multi-channel customer communications, processing orders worth $500K+ annually while maintaining detailed documentation and follow-up procedures
- Implemented a new tracking system that reduced order processing time by25%
- Executed order fulfillment operations, including shipment tracking and payment processing, resulting in a30% reduction in shipping errors
- Developed streamlined procedures for handling complex orders that became company standard
- Handled diverse administrative duties while maintaining a98% customer satisfaction rate
- Created a comprehensive filing system that improved document retrieval time by40% and trained new staff on procedures
- Recognized as “Employee of the Quarter” three times for exceptional performance and innovative solutions to operational challenges
Technical Support Specialist
Afni, Inc.
01.2006 - 01.2010
- Resolved complex technical and billing issues for telecommunications customers, maintaining an average resolution time15% below the team average
- Developed quick-reference guides for common problems that were adopted department-wide
- Exceeded sales targets by25% while maintaining high customer satisfaction metrics
- Successfully upsold services to35% of calling customers through needs assessment and solution-based selling
- Mentored new hires on technical procedures and customer service best practices, reducing their training period by two weeks
- Created troubleshooting flowcharts that improved team efficiency
Customer Service Representative
Telecel
01.2001 - 01.2004
- Managed billing operations and new product implementations, handling75 customer interactions daily
- Reduced customer complaint escalations by40% through proactive problem resolution
- Drove sales growth through effective customer relationship management, consistently exceeding monthly targets by20%
- Developed expertise in product offerings and created customer-friendly explanation materials
- Participated in the system upgrade project team, providing a valuable front-line perspective that improved user interface design
- Trained colleagues on new systems and procedures
Education
High School Diploma -
Unidad Educativa “Gustavo Herrera”
01.2001
Skills
- Bilingual: Fluent in English and Spanish with excellent written and verbal communication
- Order Processing: Proficient in multiple ERP systems and order management platforms
- Payment Systems: Experience with various POS systems and payment processing platforms
- Customer Relations: Expert in conflict resolution and relationship building
- Technical Support: Strong troubleshooting and problem-solving abilities
- Sales Operations: Proven track record in upselling and cross-selling
Languages
Spanish
Native or Bilingual
Timeline
Independent Transportation Professional
Uber & Lyft
01.2017 - Current
Senior Customer Service Representative
Integrated Products & Supplies, LLC
01.2010 - Current
Technical Support Specialist
Afni, Inc.
01.2006 - 01.2010
Customer Service Representative
Telecel
01.2001 - 01.2004
High School Diploma -
Unidad Educativa “Gustavo Herrera”
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