Daniel Zenie
Merrick,NY
Summary
Performance-driven leader and professional with a proven track record in investor communications and financial services. Collaborates effectively with C-suite management teams and individuals to achieve strategic objectives. Excels in leveraging client feedback to enhance products and services, ensuring continuous improvement and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Senior Manager, Disclosure Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
07.2024 - Current
- Escalations with Smartsheets
- Training & Process Improvement
- Leading, managing, mentoring
- Leading change management
- ITSM service management lifecycles
- Improve KPI’s for customer retention and reducing percentage of errors
- Key contributor to business strategy
- Meet with Legal team to renegotiate customer contracts when necessary
- Responsible for direct escalation resolution
- Integrating teams
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Senior Manager; Issuer Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
12.2021 - 06.2024
- Partner with Sales and Marketing to develop new product ideas that will drive revenue growth
- Manage client relationships, visit regularly to up-sell new products such as Shareholder Meeting Registration and Virtual Shareholder Meetings
- Analyze client survey responses; present findings / make recommendations to senior management
- Specify requirements to Product Management team based on Issuer client data
- Oversee daily operations for twelve Relationship Managers and eight hundred Issuer clients
- Respond to client inquiries, interface with Sales and Billing regarding appropriate resolutions
- Review and document client issues with Risk Management on a monthly basis
- Work with external vendors to enhance client survey annually
Manager; Issuer Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
05.2020 - 12.2021
Supervisor; Issuer Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
05.2016 - 05.2020
- Served as primary point of contact for over eighty business entities
- Prepared and distributed issuer proxy materials to shareholders while maintaining SEC compliance
- Periodically met with team members to review project goals and review deadlines as needed
- Mentored new team members through one-on-one training for five consecutive years
- Successfully launched new revenue generating products with sales goal of one million dollars
- Led department and firm-wide projects to integrate and improve processes
- Participated in workplace improvement initiatives
Senior Relationship Manager
BROADRIDGE FINANCIAL SOLUTIONS INC.
09.2014 - 05.2016
Relationship Manager
BROADRIDGE FINANCIAL SOLUTIONS INC.
12.2009 - 09.2014
Associate; Equity Trade Support
DEUTSCHE BANK SECURITIES INC.
10.2006 - 12.2008
- Provided dedicated service on domestic equities and swaps for over one hundred institutional trading accounts
- Assisted over twenty sales traders with customer orders, allocations, trade discrepancies, and IPO’s
- Supported sales team by opening new client accounts and preparing KYC and AML documentation
- Worked with internal audit on a quarterly basis to ensure regulatory compliance
Client Rep; Institutional Investor Services
STATE STREET BANK & TRUST
03.2004 - 09.2006
- Maintained client relationships through quarterly visits to ensure overall satisfaction of services
- Incorporated use of automation in daily operations effectively reducing margin of error by 7%
- Resolved trade breaks and assisted accounting group in reconciling accounts and pricing securities
Analyst, Excelsior International Funds
U.S. TRUST COMPANY
02.2000 - 01.2003
- Supported 6 portfolio managers with trading and rebalancing of 8 retail mutual funds
- Managed staff of 4 assistants and oversaw accounting and proxy communications
- Conducted quarterly performance reviews
Education
M.B.A. - Management and Leadership
Dowling College
Oakdale, New York12.2014
B.A. - Economics
University at Albany
Albany, New York05.1998
Skills
- Relationship Management
- Product Development
- Cross Selling
- Process Improvement
- Leading & Integrating Teams
- Project Management
- Problem-Solving
- Incident Management & Remediation
- Corporate Governance
- Shareholder Engagement
- Onboarding & Training
Applications
Smartsheet Enterprise Management
BMC Helix IT Service Management
Pegasystems
Salesforce
MS Office
Timeline
Senior Manager, Disclosure Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
07.2024 - Current
Senior Manager; Issuer Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
12.2021 - 06.2024
Manager; Issuer Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
05.2020 - 12.2021
Supervisor; Issuer Client Services
BROADRIDGE FINANCIAL SOLUTIONS INC.
05.2016 - 05.2020
Senior Relationship Manager
BROADRIDGE FINANCIAL SOLUTIONS INC.
09.2014 - 05.2016
Relationship Manager
BROADRIDGE FINANCIAL SOLUTIONS INC.
12.2009 - 09.2014
Associate; Equity Trade Support
DEUTSCHE BANK SECURITIES INC.
10.2006 - 12.2008
Client Rep; Institutional Investor Services
STATE STREET BANK & TRUST
03.2004 - 09.2006
Analyst, Excelsior International Funds
U.S. TRUST COMPANY
02.2000 - 01.2003
B.A. - Economics
University at Albany
M.B.A. - Management and Leadership
Dowling College
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