Daniela Acevedo
Richmond,CA
Summary
Dynamic social services professional with a proven track record at Todos Santos Senior Living, excelling in resident advocacy and benefits assistance. Skilled in coordinating admissions and enhancing family relations, I leverage my expertise in CRM systems and crisis intervention to drive successful outcomes and ensure compliance with state regulations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Social Services Assistant Director
Todos Santos Senior Living & Memory Care
Concord, CA
03.2025 - Current
- Participate in interdisciplinary care plan meetings to support person-centered resident care.
- Provide emotional support, crisis intervention, and problem-solving assistance to residents and families.
- Assist with admissions and discharges, coordinating with hospitals, home health, rehabilitation programs, and caregivers.
- Educate residents and families on rights, policies, grievance procedures, and supportive services.
- Coordinate with community agencies to secure transportation, financial assistance, benefits, and medical equipment.
- Support medical benefit renewals and public benefits navigation, including Medicaid, Medicare, Social Security, and representative payee services.
- Maintain compliance with state regulations and Kalesta Health Care Group standards through accurate documentation and reporting.
Sales & Marketing Assistant / Admissions Assistant
Trevista Assisted Living & Memory Care
Concord, CA
08.2024 - 03.2025
- Served as first point of contact for prospective residents, families, and visitors.
- Provided front desk coverage, responding to inquiries and assisting residents and families with problem-solving.
- Coordinated tours, consultations, appointments, and transportation rides.
- Assisted with admissions paperwork, medical forms, assessments, and state-required documentation.
- Supported marketing and outreach efforts, including events, senior fairs, digital listings, and social media content.
- Maintained accurate lead and resident data in CRM/EHR systems and generated reports to support occupancy goals.
Education
Bachelor of Science - Strategic Communications
California State University, East Bay
Hayward, CA05.2025
General Education -
California State University, Long Beach
Long Beach, CA05.2022
Skills
- Social Services & Resident Advocacy
- Assisted Living Admissions & Intake
- Family & Community Relations
- Benefits Assistance (Medicare, Medicaid, Social Security)
- Front Desk & Administrative Support
- Appointment & Transportation Coordination
- HIPAA Compliance & Confidentiality
- CRM System (Sherpa)
- Microsoft Office & Google Workspace
- Marketing, Outreach & Social Media Support
Languages
- Spanish
- English
Certification
cardio Pulmonary Resuscitation
Accomplishments
Cum Laude Award of Honors
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Social Services Assistant Director
Todos Santos Senior Living & Memory Care
03.2025 - Current
Sales & Marketing Assistant / Admissions Assistant
Trevista Assisted Living & Memory Care
08.2024 - 03.2025
Bachelor of Science - Strategic Communications
California State University, East Bay
General Education -
California State University, Long Beach