Daniela Acosta
Richmond,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
12
12
years of professional experience
Work History
Bookkeeper
El De La Barbacoa
10.2023 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Loan Resolutions Counselor
TDECU-Lake Jackson, TX
01.2017 - 10.2023
- Collected on past due accounts with average 150 months delinquency
- Negotiate with members to devise repayment plans and minimize collections receivables
- Persistently reached out to members with extremely past due accounts to recover lost revenue
- Maintained compliance with fair debt practices and regulatory guidelines
- Team player
- Complete all requested lists provided by managers
- Show empathy to members that are experiencing trying times
- Stay up to date with new TDECU products
- Figure out a solution to better benefit the member meanwhile having TDECU's best interest at heart
- Communicate with all team members
- Maintain a peaceful environment within the department
- Follow all debt collecting expectations such as (call model)
- Repossess & Remarket all motorized vehicles.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Serice Champion
TDECU - Angleton, TX
03.2016 - 03.2017
- Demonstrated integrity and honesty while interacting with members, team members and managers
- Consistently provided friendly member service and heartfelt hospitality
- Promptly and empathetically handled members concerns and complaints
- Operated the drive-through window and sales register quickly and efficiently
- Greeted customers and provided excellent customer service
- Maintained high standards of member service during high-volume, fast-paced operations
- Built loyal clientele through friendly interactions and consistent appreciation
- Handled currency transactions quickly and accurately
- Reported to all shifts wearing a neat, clean and unwrinkled uniform
- Reported to each shift on time and ready to work
- Performed all position responsibilities accurately and in a timely manner
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly
- Balance the vault accurately
- Open & closed the institution properly as expected from me
- Maintained healthy relationships with all team members
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Processed quarterly Vault and ATM audits with a zero error rate
- Pulled daily branch reports
- Collected member loan payments
- Sold cashier's checks, gift cards, and money orders
- Executed wire transfers, stop payments and account transfers
- Advised clients on mortgage, educational and personal loans.
Pawn Broker
Tom's Pawn Shop - Angleton, TX
05.2012 - 08.2014
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Answered product questions with up-to-date knowledge of sales and store promotions
- Politely assisted customers in person and via telephone
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
- Bagged, boxed or gift-wrapped sold merchandise per customer's request
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Maintained cleanliness and presentation of stock room and production floor
- Built long-term customer relationships and advised customers on purchases and promotions
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Helped drive sales goals and achieve monthly quotas
- Organized store merchandise racks by size, style and color to promote visually appealing environment
- Routinely answered customer questions regarding merchandise and pricing
- Participated in physical inventory counts every month
- Communicated all store initiatives and promotions to customers to generate return business.
Education
High School Diploma -
American School
Lansing, IllinoisSkills
- Organized multi-tasker
- Member oriented
- Friendly and helpful
- Quick learner
- Dedicated team player
- Fast and efficient service worker
- Fluent in English & Spanish
- Creative problem solver
- MS Windows proficient
- Great Negotiator
- Payment Arrangements
- Exceptional communication skills
- Multi-line phone talent
- Punctual
- Dependable
- Great at adjusting to new changes
- Empathetic & Understanding
- Top performer
- Strive to become better
- Take advice & criticism well
Accomplishments
- Became one of the top performers in my team by taking call model training & my managers advice.
- Developing a relationship with all team members.
Completiondate
2014
Phone
9796350514, 9796350514
Timeline
Bookkeeper
El De La Barbacoa
10.2023 - Current
Loan Resolutions Counselor
TDECU-Lake Jackson, TX
01.2017 - 10.2023
Serice Champion
TDECU - Angleton, TX
03.2016 - 03.2017
Pawn Broker
Tom's Pawn Shop - Angleton, TX
05.2012 - 08.2014
High School Diploma -
American School
Similar Profiles
Kevin Osorio Cardozo.Kevin Osorio Cardozo.
Kitchen Staff Member at Tacos De Barbacoa La Paloma.Kitchen Staff Member at Tacos De Barbacoa La Paloma.
Samarie D. Rivera MoralesSamarie D. Rivera Morales
Barbera Estilista at Nos destacamos en el campo de la belleza, con las últimas tendencias a la moda.Barbera Estilista at Nos destacamos en el campo de la belleza, con las últimas tendencias a la moda.
Astrid HernándezAstrid Hernández
Territorial Management Technique at Inst. Salvadoreño para el Desarrollo de la MujerTerritorial Management Technique at Inst. Salvadoreño para el Desarrollo de la Mujer