Daniela Agostino
Orlando,FL
Summary
Hospitality professional highly qualified with 10+ years of experience in high-energy environments.
Proven ability to create memorable guest experiences showcasing skills in crafting cocktails, suggestive selling, and exceptional customer service.
Reliable, goal-oriented individual adept at multitasking, with exceptional time management, communication and organizational skills.
Management experience with a strong background in guiding teams, mentoring, and setting an example for colleges.
Detail-oriented overachiever. Proactive drive for leading projects with creativity. Organizing and executing successful concepts to drive business, meeting and exceeding sales goals, resulting in repeat business, ensuring high company standards and reputation.
Eager to take on challenges, utilizing innovative problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Bartender
Mangos Tropical Cafe
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Bartender
The Dollhouse Orlando
09.2024 - Current
- Upselling menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developing loyal clientele by engaging in friendly conversations and providing exceptional service.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Service Bartender
Rachel’s North
09.2020 - 09.2024
- Multitaking while serving bar guest as well as preparing all wait staff orders in a speedy, organized manor.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Service Manager
Rachel’s North
04.2022 - 11.2022
- Resolved customer concerns in professional manner.
- Maintained relationships with high end clientele, gathering contact information and reaching out to secure future reservations.
- Responsible for interviewing, hiring, orientation and training all new hires.
- Organized staff schedules.
- Supervised a team of service staff members to meet business goals, creating innovative ideas to exceed goals.
- Planned, organized and executed special events to promote business.
VIP Bottle Server
The Beacham
06.2014 - 01.2018
- Managed the reservation process for VIP tables, using resources such as networking, promoting repeat clientele.
- Enhanced customer experience by providing personalized bottle service and maintaining a fun atmosphere.
- Contributed to increased sales by effectively upselling premium products and offering recommendations.
- Delivered exceptional service by attentively engaging with VIP clients and anticipating their needs. Building a relationships and exchanging contact information with VIPS for future bookings. .
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05.2005
Skills
- Efficient multitasking
- Reliability and punctuality
- Memory retention
- Alcohol safety
- Quick Learner
- Professionalism
- Time Management
- Attention to Detail
- Hospitality and Guest Service
- Liquor, beer, and wine knowledge
- Excellent Communication
- Organizational Skills
- Engaging Customers
- Suggestive Selling
Timeline
Bartender
Mangos Tropical Cafe
09.2024 - Current
Bartender
The Dollhouse Orlando
09.2024 - Current
Service Manager
Rachel’s North
04.2022 - 11.2022
Service Bartender
Rachel’s North
09.2020 - 09.2024
VIP Bottle Server
The Beacham
06.2014 - 01.2018
High School Diploma -
Cypress Creek High School
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