Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Daniela Aguila Napoles

Louisville,KY

Summary

Motivated healthcare assistant recognized for strong problem-solving abilities and effective communication. Experience in patient care and customer service environments, eager to contribute to cohesive healthcare teams and improve patient experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Care Nursing Assistant

Norton Healthcare
Louisville, Kentucky
06.2025 - Current
  • Assisted patients with daily living activities and personal care tasks.
  • Documented patient information accurately in electronic health records systems.
  • Answered call lights promptly and responded to requests for assistance from other healthcare team members.
  • Assisted in the transfer of patients from bed to wheelchair or other equipment.

Customer Service Representative

Humana
Louisville, Kentucky
11.2022 - 06.2024
  • Assisted customers with inquiries regarding health insurance plans and coverage options.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Collaborated with team members to streamline service processes for improved efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Optometric Assistant

Visionworks Doctors of Optometry
Louisville, Kentucky
05.2022 - 11.2022
  • Assisted doctors during eye exams and patient consultations.
  • Managed patient scheduling and organized appointment reminders.
  • Provided administrative support to the optometrist including filing paperwork, answering phones and scheduling follow-up appointments.

Education

High School Diploma -

Marion C Moore
Louisville, KY
06-2019

Some College (No Degree) -

Jefferson Community And Technical College
Louisville, KY

Skills

  • electronic health records
  • problem solving
  • Patient care
  • Excellent communication

Languages

Spanish
Full Professional
English
Full Professional

Certification

CPR-Basic Life Support American Red Cross- Recertification date 07/31/2027

Timeline

Patient Care Nursing Assistant

Norton Healthcare
06.2025 - Current

Customer Service Representative

Humana
11.2022 - 06.2024

Optometric Assistant

Visionworks Doctors of Optometry
05.2022 - 11.2022

High School Diploma -

Marion C Moore

Some College (No Degree) -

Jefferson Community And Technical College
Daniela Aguila Napoles