Daniela Alvarez
Miami,FL
Summary
Passionate and detail-oriented recent graduate with a Bachelor’s degree in Psychology seeking an HR entry-level position to utilize theoretical knowledge in a practical, fast-paced environment. Eager to contribute to a dynamic team, develop professionally, and support the company’s HR objectives through strong communication, organizational, and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Underwriting Manager
Florida One Insurance
12.2022 - Current
- Assisting with onboarding new department employees
- Assisting with performance management processes
- Responding to employee inquiries and concerns
- Risk Assessment: Lead the evaluation of insurance applications to determine risk levels and appropriate coverage, considering factors such as applicant's history, policy specifics, and market conditions.
- Underwriting Guidelines: Develop and maintain underwriting guidelines and policies, ensuring consistency and compliance with industry regulations.
- Team Management: Supervise and guide a team of underwriters, providing training, support, and ensuring their adherence to company standards.
- Decision Making: Make final decisions on complex or high-profile insurance applications, balancing risk and profitability for the company.
- Portfolio Analysis: Analyze the overall portfolio of insurance policies, identifying trends, areas of concern, and opportunities for improvement.
- Product Development: Collaborate with product development teams to create new insurance products or modify existing ones, considering market demands and risks.
- Market Research: Stay informed about industry trends, competitive landscape, and regulatory changes to make informed decisions in underwriting practices.
- Policy Implementation: Implement and communicate changes in underwriting policies to the team and other relevant departments.
- Collaboration: Work closely with other departments such as claims, marketing, and legal to ensure a cohesive approach to risk management and customer service.
- Customer Interaction: Handle escalated customer inquiries, providing explanations for underwriting decisions and maintaining positive relationships with clients and agents.
Customer Service Representative
Florida One Insurance
04.2020 - 12.2022
- Policy Assistance: Help customers understand their insurance policies, coverage details, and premiums.
- Claims Support: Assist customers in filing and processing insurance claims, providing guidance through the claims resolution process.
- Billing Inquiries: Address customer questions about billing statements, premium payments, and payment options.
- Policy Changes: Handle requests for policy modifications, updates, and adjustments.
- Customer Education: Educate customers on various insurance products, ensuring they have a clear understanding of their options.
- Issue Resolution: Resolve customer concerns, complaints, or issues in a timely and efficient manner, aiming for customer satisfaction.
- Compliance: Ensure adherence to insurance regulations and company policies while communicating with customers.
- Documentation: Maintain accurate and detailed records of customer interactions and transactions.
- Cross-selling: Identify opportunities to cross-sell or upsell additional insurance products based on customer needs.
- Communication: Effectively communicate complex insurance concepts in a clear and understandable manner to customers.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL04.2024
Skills
- Risk Management
- Business Development
- Policy Development
- Organizational Leadership
- Employee Training
- Office Management
- Communication Skills
- Conflict Management
- Team Management
- Customer Relations
Timeline
Underwriting Manager
Florida One Insurance
12.2022 - Current
Customer Service Representative
Florida One Insurance
04.2020 - 12.2022
Bachelor of Arts - Psychology
Florida International University