Daniela Alvarez
Washington,DC
Summary
Hardworking costumer service associate successful in fast-paced environments. Meets demand with accurate and fast service. Knowledgeable about multitasking operations and confident in quickly changing focus to handle new requests. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Storekeeper/Head Cashier
Tobacco King
Washington, D.C
03.2024 - Current
- Kept up-to-date records of receipts, records and withdrawals from stockroom.
- Received delivery of incoming materials to reconcile purchase orders.
- Verified inventory computations' accuracy by comparing to physical counts of stock.
- Tracked, documented and resolved discrepancies on received orders.
- Contacted vendors to determine prices, specifications and other information for special orders.
- Processed invoices accurately and promptly after receiving goods from suppliers.
- Organized shelves, racks, bins, cases, drawers and other areas within the storeroom.
- Ensured proper handling, storage and maintenance of all items in the storeroom.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased visually appealing displays and signs to encourage customers to buy specific products.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Coordinated with team members to achieve daily goals.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills. I have even managed to achieve a high amount of 5 star reviews single handed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Used suggestive selling techniques to promote add-on sales.
- Verified customer age requirement for tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
Cashier Team Lead
Box Convenience
Washington, D.C
08.2023 - 02.2024
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Verified customer age requirement for tobacco purchases.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Developed strong working relationships with team members to foster collaboration.
- Ensured compliance with all safety regulations while performing tasks.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
MVA Clerk
M&G Tax and Title
Takoma Park, MD
05.2023 - 08.2023
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Organized and maintained filing systems for confidential documents.
- Performed data entry tasks to update customer accounts records.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Verified accuracy of all paperwork prior to submission for processing.
- Provided excellent customer service to ensure satisfaction.
- Created reports using Microsoft Excel for management review.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Teacher's Assistant
MESAC
Washington, D.C.
01.2023 - 05.2023
- Developed good relationships with students and staff to promote trust
- Created classroom environment conducive to learning
- Set up materials and equipment to help prepare for lessons.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
- Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Coordinated daily tasks between teachers and other staff members.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Greeted parents at school events to provide information about curriculum and activities.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Encouraged students to take an active role in their own learning process.
- Utilized technology resources such as computers, tablets, projectors and interactive whiteboards.
- Maintained a safe environment for all students while adhering to school policies and procedures.
Bartender
Mexicue
Washington, D.C.
10.2022 - 05.2023
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Cleaned, organized and replenished supplies to maintain bar appearance.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted customers and provided excellent customer service.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Provided drink suggestions to customers based on their preferences.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Neatly sliced and pitted fruit for garnishing drinks.
- Maintained clean, organized bar area for optimal service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Managed bar area during high-volume periods, ensuring guest satisfaction.
Server
Lauriol Plaza
Washington, D.C
01.2022 - 10.2022
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Stayed informed about daily specials, new menu items, promotions.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Coordinated timely food delivery with kitchen and bar staff.
- Set up tables according to specific event requirements or guidelines.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Promoted special offers or events to increase sales revenue.
- Maintained personal hygiene and proper uniform appearance.
- Prepared checks, itemizing total meal costs and taxes.
- Operated efficiently under high pressure situations while maintaining composure.
- Explained menu items, describing ingredients and cooking methods upon request.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Effectively managed multiple tables simultaneously during peak hours.
Server/Food and Beverage Server
Iron Age Korean Steak House
Washington , D.C
08.2021 - 01.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, managers and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Set up tables according to specific event requirements or guidelines.
- Effectively managed multiple tables simultaneously during peak hours.
- Operated efficiently under high pressure situations while maintaining composure.
Education
Psychology -
University of the District of Columbia
High School Diploma -
Roosevelt Senior High School
Skills
- Sales Strategies
- Strong verbal communication skills/Bilingual (English, Spanish)
- Hospitality experience, Hosting, Serving, Bussing
- Electronic POS and Cash handling experience
- Valued team player
- Serving Diverse Communities
- Relationship Building
- Effective Communication
- CPR and First Aid
- Computer Skills
- Performance Reviews
- Flexible Schedule
- Friendly and Positive
- Customer Service
- Multitasking and Organization
- POS Systems
- Product Recommendations
- Appointment Scheduling
- Team Collaboration
- Project Leadership
References
- Diego Galeas, Lauriol Plaza GM, (202) 374-9270
- Andy Chevez, Box Convenience Manager, (202) 674-4455
- Sisis Aleman, MESAC Director, (240) 350-8566
- Noah Andres, Mexicue Bar Manager, (571) 481-6469
Certification
While working at MESAC Child Care and Development I took an online certification course SIDS - Sindrome de Muerte Subita Infantil
Accomplishments
- I have single-handedly achieved over 30 5 star reviews in less than 2 months in which my name is mentioned regarding my outstanding costumer service.
Languages
Spanish
Full Professional
English
Full Professional
Portuguese
Limited
Timeline
Storekeeper/Head Cashier
Tobacco King
03.2024 - Current
Cashier Team Lead
Box Convenience
08.2023 - 02.2024
MVA Clerk
M&G Tax and Title
05.2023 - 08.2023
Teacher's Assistant
MESAC
01.2023 - 05.2023
Bartender
Mexicue
10.2022 - 05.2023
Server
Lauriol Plaza
01.2022 - 10.2022
Server/Food and Beverage Server
Iron Age Korean Steak House
08.2021 - 01.2022
Psychology -
University of the District of Columbia
High School Diploma -
Roosevelt Senior High School
While working at MESAC Child Care and Development I took an online certification course SIDS - Sindrome de Muerte Subita Infantil