Daniela Amores
Melbourne,FL
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Caring Medical Office Receptionist with excellent customer service acumen and the ability to schedule procedures and tests for patients. Skilled in handling referrals and performing various registration functions. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Soriano Med
2022.10 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Tested and recorded blood glucose levels.
- Supported office staff and operational requirements with administrative tasks.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Maintained detailed records of test results by entering data and patient information into computer.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Receptionist
Soriano Med
2021.02 - 2022.10
- Helped patients complete necessary medical forms and documentation.
- Checked patient data including insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Checked patient insurance, demographic and health history to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines to protect patient privacy
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Transcribed phone messages and relayed to appropriate personnel
- Managed multi-line phone system and pleasantly greeted patients
- Checked patient insurance, demographic, and health history to keep information current
- Completed patient referrals to other medical specialists
- Supported office staff and operational requirements with administrative tasks
- Organized paperwork such as charts and reports for office and patient needs
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Notified manager of incidents and potential incidents relating to patients and staff for swift action
- Invoiced patients accurately in line with charging guidelines
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Obtained payments from patients and scanned identification and insurance cards
- Performed various administrative tasks by filing, copying and faxing documents
- Completed administrative patient intakes with case histories, insurance information and mandated forms
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
Referral Specialist
Soriano Med
2021.02 - 2022.10
- Verified insurance benefits and eligibility for Primary visit, Specialist visit and procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Linked families to relevant community support to meet non-medical needs.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Tracked referral submission during facilitation of prior authorization issuance.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Verified eligibility and compliance with authorization requirements for service providers.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Reviewed insurance coverage for patients to determine which party was liable for payment.
Manager's Assistant
TC Telephone
2019.02 - 2020.06
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Evaluated employee records and productivity to complete employee evaluations.
- Resolved basic computer and office equipment issues through troubleshooting.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Team Leader
TC Telephone
2019.03 - 2020.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Provided primary customer support to internal and external customers.
- Handled day-to-day customer contact via phones, faxes and emails.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Opened and maintained 500 customer accounts by recording account information.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Guided team members with clear directions, timelines, and feedback.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Processed, scheduled and executed customer orders for new and established customers.
- Informed customers of sales promotions and services, warranties or terms of sale, and refunds or exchanges.
- Built strong relationships with customers through positive attitude and attentive response.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Held weekly team meetings to inform team members on company news and updates
- Supervised team members to confirm compliance with set procedures and quality requirements
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
- Worked with team to identify areas of improvement and devised solutions based on findings
- Evaluated staff performance and provided coaching to address inefficiencies
- Educated staff on organizational mission and goals to help employees achieve success
Order Processor
ADCOMM
2017.12 - 2019.03
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Processed orders, credits and tracked returns.
- Communicated professionally with customers concerning pay dates, amounts and acceptable payment arrangements.
- Used Retail to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Arts - Broadcasting And Electronic Media
Northwestern College
Minessota07.2003
Skills
- Medical office administration
- Insurance claims
- Outpatient care
- Patient Scheduling
- Appointment Scheduling
- Account management
- Electronic Medical Records
- Multitasking abilities
- Organization and Time management
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Soriano Med
2022.10 - Current
Medical Receptionist
Soriano Med
2021.02 - 2022.10
Referral Specialist
Soriano Med
2021.02 - 2022.10
Team Leader
TC Telephone
2019.03 - 2020.02
Manager's Assistant
TC Telephone
2019.02 - 2020.06
Order Processor
ADCOMM
2017.12 - 2019.03
Associate of Arts - Broadcasting And Electronic Media
Northwestern College
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