Daniela Andrade
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
6
6
years of professional experience
Work History
Hostess
Gringos Tex Mex
10.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Retail Sales Associate
Woof Gang Bakery
12.2022 - 10.2023
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Hostess
Doral Steak House
11.2021 - 11.2022
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Relayed guest comments or suggestions to manager on duty for further action.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered phone calls to take orders, give information and document reservations.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Used cash registers and credit card machines to cash out customers.
- Took initial drink orders and relayed information to wait or bar staff.
- Answered customer questions about hours, seating, and menu information.
- Promoted business loyalty by fostering positive customer relationships.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Opened and closed seating sections according to volume of guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Delivered pick-up and curbside orders to guests.
Front Desk Receptionist
University Coin Lou Dry
03.2018 - 10.2021
- Compiled information from files and research to satisfy information requests.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer problems and complaints.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
Medical Assistant -
Florida National University
Hialeah, FLRonald W. Reagan/Doral Senior High School
Doral, FL06.2021
Skills
Customer Service
Time Management
Cash Handling
Telephone Etiquette
Problem-solving skills
Team Collaboration
Scheduling appointments
Office Organization
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Hostess
Gringos Tex Mex
10.2023 - 06.2024
Retail Sales Associate
Woof Gang Bakery
12.2022 - 10.2023
Hostess
Doral Steak House
11.2021 - 11.2022
Front Desk Receptionist
University Coin Lou Dry
03.2018 - 10.2021
Medical Assistant -
Florida National University
Ronald W. Reagan/Doral Senior High School