Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DANIELA ARDON

Humble,TX

Summary

Highly motivated, organized and adaptable individual with a strong work ethic and exceptional interpersonal skills. Proven ability to excel in fast-paced environments, master new skills quickly. Devoted to give every customer a positive and momorable experience.

Overview

8
8
years of professional experience

Work History

Passenger Service Agent

Qatar Airways
Houston, USA
08.2023 - Current
  • Assisted passengers with reservations, ticketing, and itinerary adjustments
  • Verified passenger documents and facilitated boarding procedures
  • Provided clear and timely announcements regarding flight information and luggage
  • Collaborated effectively with various airport personnel, including maintenance staff and cargo handlers
  • Delivered exceptional service to special needs passengers and unaccompanied minors, ensuring a seamless airport experience
  • Resolved customer issues and concerns with professionalism and efficiency

Server/Food and Beverage Attendant

OGGI Italian Restaurant
Miami, FL
07.2019 - 06.2023
  • Provided excellent customer service in a fast-paced restaurant environment
  • Took orders, served food and beverages, and processed payments
  • Maintained knowledge of menu items and communicated effectively with kitchen staff
  • Performed opening and closing duties
  • Informed customers of daily specials and signature menu items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Brought wine selections to tables with appropriate glasses and poured for customers.

Club Promoter

Vendome Club
Miami Beach, FL
03.2021 - 04.2023
  • Collaborated with other promoters to create collaborative events that could benefit both organizations.
  • Planned VIP experiences for guests at special events or private parties.
  • Maintained social media accounts for the club and posted updates regularly.
  • Managed website content related to upcoming club events and promotions.
  • Monitored guest lists in order to ensure proper capacity levels were met at each event.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Server/Lead Busser

Sharky's Waterfront Grill Restaurant
Kingwood, TX
06.2018 - 05.2019
  • Greeted guests and provided menus.
  • Set up tables in between patrons to reduce wait times.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Took orders from customers accurately and in a timely manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Trained new employees on restaurant procedures and plating techniques.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Server

Chimichurris Restaurant
Kingwood, TX
06.2018 - 05.2019
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Provided exceptional service to high volume of daily customers.
  • Stocked service areas with supplies during slow periods.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Provided excellent customer service to ensure satisfaction.

Front Desk Agent

Hilton Garden Inn Hotel
San Marcos, USA
02.2017 - 03.2018
  • Provided a warm welcome to guests, conducted efficient check-in/check-out procedures, and issued room keys
  • Shared information on hotel policies, amenities, and local attractions
  • Accurately inputted guest information into the computer system and processed payments
  • Responded to inquiries, took messages, and resolved guest requests

Education

High School Diploma -

San Marcos High School
San Marcos, TX
05.2017

Skills

  • Reservations
  • Ticketing
  • POS operation
  • Customer Service
  • Front Desk Operations
  • Menu knowledge
  • Sales promotion
  • Beverage preparation
  • Guest list management
  • Organizational skills

Languages

  • English
  • Spanish

Timeline

Passenger Service Agent

Qatar Airways
08.2023 - Current

Club Promoter

Vendome Club
03.2021 - 04.2023

Server/Food and Beverage Attendant

OGGI Italian Restaurant
07.2019 - 06.2023

Server/Lead Busser

Sharky's Waterfront Grill Restaurant
06.2018 - 05.2019

Server

Chimichurris Restaurant
06.2018 - 05.2019

Front Desk Agent

Hilton Garden Inn Hotel
02.2017 - 03.2018

High School Diploma -

San Marcos High School

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