Daniela Arevalo
Houston,TX
Summary
Resourceful and experienced worker offering expertise in spanish interpreting, customer service, appointment coordination, sales and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Spanish Interpreter
Certified Languages International Inc.
10.2023 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Contributed to higher patient satisfaction in healthcare settings, interpreting patient concerns and medical instructions to ensure clear understanding.
- Enhanced emergency response effectiveness by providing on-the-spot interpretation during crisis situations, aiding in clearer communication between victims and first responders.
- Interpreted about 50 calls or more per day, handling conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Spanish Interpreter
CyraCom
11.2020 - 07.2023
- Became certified spanish interpreter through 3 week training program.
- Would take calls back to back from multiple businesses like hospitals, banks, law firms, doctors' offices, therapy sessions, cruise lines, and many more.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
Floater
HEB
04.2017 - 05.2020
- Worked in many different departments in HEB such as front end cashier, produce, seafood, and overnight shelfedge department.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, and locate items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Scheduler
Celebrity Spine & Joint
08.2019 - 03.2020
- Chiropractor's office where I assisted with taking/making calls and sending emails to patients, doctors, and lawyers. Would also step into procedure room to interpret for spanish speaking patients.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
Cashier
Fadi's Mediterranean Grill
03.2016 - 12.2016
- Fadis is a cafeteria style restaurant, assisted by keeping a steady pace in the line, checking people out, taking to-go orders on the phone, and helping clean at night.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Enhanced guest experience with exceptional service and positive demeanor during checkout process.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
Sales Associate
Journeys Kidz
08.2015 - 12.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Cashier
Toys 'R' Us
05.2015 - 06.2015
- Checked customers out, took care of returns, cleaned and set up displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Education
High school diploma -
YES Prep Brays Oaks
Houston, TXSkills
- Fluent Spanish
- Verbal Communication
- Memory retention
- Leadership
- Training and Development
- Conflict Resolution
- Effective Communication
- Organizational Skills
- Active Listening
- Critical and Analytical Thinking
Certification
- Certified Spanish Interpreter, CYRACOM - 2020-Present
Timeline
Spanish Interpreter
Certified Languages International Inc.
10.2023 - Current
Spanish Interpreter
CyraCom
11.2020 - 07.2023
Scheduler
Celebrity Spine & Joint
08.2019 - 03.2020
Floater
HEB
04.2017 - 05.2020
Cashier
Fadi's Mediterranean Grill
03.2016 - 12.2016
Sales Associate
Journeys Kidz
08.2015 - 12.2015
Cashier
Toys 'R' Us
05.2015 - 06.2015
High school diploma -
YES Prep Brays Oaks
- Certified Spanish Interpreter, CYRACOM - 2020-Present
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