Daniela Ascencios
Miami,FL
Summary
Detail-oriented Account Executive with a passion for delivering exceptional travel experiences to high-net-worth clients. Proven track record in remote sales, adept at handling inbound sales calls, making personalized recommendations, and closing sales on the first call. Seeking to leverage 2+ years of successful sales experience in a virtual environment as a Travel Advisor.
Overview
3
3
years of professional experience
Work History
Account Executive - Remote Sales
Virgin Voyages
02.2023 - Current
- Demonstrated expertise in remote telephone sales, consistently achieving and exceeding sales targets.
- Managed inbound sales calls from high-net-worth clients, understanding their needs and delivering tailored travel recommendations.
- Built strong client relationships to foster customer loyalty and repeat business.
- Maintained meticulous records of client interactions and effectively followed up on leads to ensure customer satisfaction and retention.
- Provided detailed explanations of cruise itineraries, onboard amenities, and pricing to meet client expectations.
- Adhered to high ethical standards, ensuring transparent and trustworthy client interactions.
Transient Sales Administrative Assistant
The Ritz Carlton Key Biscayne
08.2022 - 01.2023
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Collected and maintained file of receipts to coordinate expense report submission.
- Streamlined sales processes with efficient data entry and management of client information in the CRM system.
- Maximized time management skills to achieve multiple tasks under strict deadlines without compromising quality or attention to detail in daily responsibilities.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
Front Desk Representative
The Ritz Carlton South Beach
10.2021 - 08.2022
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Processed guest requests promptly, resulting in a higher level of repeat business from satisfied customers.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
Education
Bachelor of Arts - Hospitality Management
Glion Institute of Higher Education
Switzerland07.2017
Skills
- Proven ability to achieve and maintain individual sales goals in a structured, remote environment
- Strong proficiency in handling inbound sales calls and closing sales on the first call
- Flexible schedule availability, including evenings, weekends, and holidays, to accommodate client needs
- Highly disciplined with exceptional time management and organizational skills
- Proficient in MS Word, Teams, Outlook, and other basic computer applications
- Dedicated to maintaining a distraction-free, home-based workspace with stable internet and necessary equipment (desktop computer with 2-3 monitors, dedicated high-speed internet with minimum 25 Mbps upload and download speeds, ethernet connection)
Languages
Spanish
Native or Bilingual
French
Elementary
Timeline
Account Executive - Remote Sales
Virgin Voyages
02.2023 - Current
Transient Sales Administrative Assistant
The Ritz Carlton Key Biscayne
08.2022 - 01.2023
Front Desk Representative
The Ritz Carlton South Beach
10.2021 - 08.2022
Bachelor of Arts - Hospitality Management
Glion Institute of Higher Education
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