Daniela Avila
Miami
Summary
Experienced with leading medical teams and managing clinical operations. Utilizes effective communication and organizational skills to ensure smooth workflow and high-quality patient care. Track record of fostering collaborative environment and adapting to changing healthcare needs. Strong work ethic, organization, adaptability, and exceptional interpersonal skills. Skilled in working under pressure and adapting to new situations and environments. Fluent English and Spanish speaker with college-level writing in both languages.
Overview
8
8
years of professional experience
Work History
Medical Scribe Supervisor
Scrivas
06.2024 - Current
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Created monthly schedules taking into account 55 scribes with different school and extracurricular activity schedules.
- Frequently resolved call-out based conflicts through active communication with employees to find coverage for open shifts.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
Medical Scribe
Scrivas
05.2021 - Current
- Used EMR medical record software every day and developed advanced skills
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base
- Followed clinicians throughout shift in high-volume, busy environments
- Input details about patient histories, physical examinations, medications, and other information into physical or electronic charts
- Evaluated charts, documents and orders and made timely corrections
- Translated medical jargon and short-hand data into correct terminology
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Identified mistakes in reports and checked with doctors to obtain correct information
- Trained new staff members on EMR systems, SOAP notes, and each site’s workflow
Sales Associate
Mango
03.2021 - 06.2021
- Helped customers find specific products, answered questions and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked with fellow sales team members to achieve group targets
- Developed trusting relationships with customers by making personal connections
- Built and maintained relationships with peers and upper management to drive team success
- Tracked company inventories, moved excess stock and arranged products to improve sales
- Used technology resources to assist customers in locating and selecting items
Sales Associate
Aeropostale
02.2020 - 03.2021
- Answered incoming telephone calls to provide store, products and services information
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Collected payments and provided accurate change
- Answered product questions with up-to-date knowledge of sales and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Used technology resources to assist customers in locating and selecting items
- Tracked company inventories, moved excess stock and arranged products to improve sales
Camp Counselor
KeyBees Camp
06.2017 - 06.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Established and built relationships with campers to ease fears in new environment
- Coordinated and led group activities for campers and counselors
- Monitored activities matched to individual and group abilities to keep campers safe
- Provided positive and authoritative approach to guiding behavior by using age-appropriate limits and choices
- Enforced discipline and policies to protect safety of recreational activity participants
- Acted as ambassador for camp to families by communicating about camper's experience
- Organized, led and promoted interest in recreational activities
- Met with staff to discuss rules, regulations and work-related problems
- Developed events and programs in consideration of needs, abilities and interests of participants
Nanny
04.2018 - 10.2018
- Tended to children's general needs while providing supervision for safety in day-to-day activities
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers
- Regulated children's schedules to balance rest, learning and play
- Engaged children with games and puzzles to promote mental development and enjoyment
- Engaged children in age-appropriate activities to encourage intellectual and motor skills development
Education
Bachelor of Science - Biology
Florida International University
Miami, FL12.2023
Skills
- Customer Service
- Strong communication skills
- Adaptability in Fast-paced environments
- Data Entry Experience
- Patient History Expertise
- Documentation Abilities
- Electronic Medical Record (EMR) Software
- Good Written Communication
- Team Player With Positive Attitude
- Active Listening
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Critical Thinking
- Training & Development
- Fluent in Spanish
- Planning & Organizing
- Good Work Ethic
- Relationship Building
- Team Building
- Conflict Resolution
- Time Management
- Reliable and Punctual
Timeline
Medical Scribe Supervisor
Scrivas
06.2024 - Current
Medical Scribe
Scrivas
05.2021 - Current
Sales Associate
Mango
03.2021 - 06.2021
Sales Associate
Aeropostale
02.2020 - 03.2021
Nanny
04.2018 - 10.2018
Camp Counselor
KeyBees Camp
06.2017 - 06.2019
Bachelor of Science - Biology
Florida International University
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