Daniela Avila
Los Angeles,CA
Summary
Resourceful and detail-oriented professional with over 5 years of experience in administrative support, customer service, and office coordination within fast-paced environments. Skilled in managing schedules, handling confidential information responding to client inquiries, and overseeing daily operations. Recognized for delivering exceptional customer experiences across leasing operations and virtual office support, with strong communication, multitasking, and organizational skills.
Overview
8
8
years of professional experience
Work History
Operations Coordinator
FSCSC
01.2025 - Current
- Strengthens client relationships through effective communication, leading to increase customer satisfaction.
- Organized meetings, conferences, and other events related to operations.
- Conducts quality checks on products, maintaining high standards prior to shipment.
- Support leadership with reports and issue resolution
- Ensured compliance with organizational policies, regulations, and standards.
- Develops and implements staff schedules, optimizing team member productivity and meeting operational demands.Strengthens client relationships through effective communication, leading to increase customer satisfaction.
- Organized meetings, conferences, and other events related to operations.
- Conducts quality checks on products, maintaining high standards prior to shipment.
- Support leadership with reports and issue resolution
- Ensured compliance with organizational policies, regulations, and standards.
- Develops and implements staff schedules, optimizing team member productivity and meeting operational demands.
Operations Manager
City Oasis
02.2020 - 11.2024
- Developed marketing plans to promote vacant units through various channels.
- Handled rent, inspections, and property marketing listings
- Collected monthly assessments, rental fees, deposits and payments.
- Resolved problems through effective communication with diverse parties.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Brand Manager
Cilios
07.2017 - 02.2020
- Conducted market research to identify consumer trends and preferences.
- Managed budgets for all marketing activities
- Worked with creative teams to design logos, packaging designs, advertisements and more.
- Oversaw social media and product promotions experiences and more.
- Optimized product distribution costs via effective vendor agreements.
- Created content for social media campaigns.
- Maintained up-to-date knowledge of industry trends so that changes can be incorporated into branding activities accordingly.
- Organized Pop up Shops to increase brand awareness in key markets.
Education
BBA -
California State University, Long Beach
Long Beach, CASkills
- Customer service and client support
- Team leadership
- Vendor & Property Management
- Attention to detail
- Calendar and travel coordination
- Effective communication
- Data Entry
- Problem Resolution
- Tech savvy
- Bilingual (Spanish and English
Timeline
Operations Coordinator
FSCSC
01.2025 - Current
Operations Manager
City Oasis
02.2020 - 11.2024
Brand Manager
Cilios
07.2017 - 02.2020
BBA -
California State University, Long Beach
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