Daniela Avila Salceda
TOPPENISH
Summary
Diligent medical interpreter with solid background in customer service. Proven capacity of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Medical Interpreter
AMN Healthcare
Remote
04.2023 - Current
- Provided accurate interpretation services between healthcare professionals and patients in multilingual settings.
- Facilitated effective communication by translating medical terminology and patient concerns in real-time.
- Ensured compliance with confidentiality regulations while handling sensitive patient information and documentation.
Medical Interpreter
Human Quality
Remote
07.2019 - 07.2021
- Facilitated effective communication between Spanish-speaking patients and healthcare providers.
- Interpreted medical terminology accurately in various clinical settings.
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Advised hospital administration on strategies for improving language access services and overall patient experience for Spanish-speaking individuals.
Hostess Manager
Landison Hotel
Hangzhou, China
09.2018 - 03.2019
- Developed and maintained strong relationships with guests to encourage repeat visits.
- Analyzed guest feedback to identify areas for improvement in service delivery.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
Education
Bachelor in Tourism Management -
University of Colima
Colima, Colima, Mexico03-2019
Bachelor in Computer Technology -
Bachillerato #29
Los Tepames, Colima, Mexico06-2014
Skills
- Strong memory retention
- Language fluency
- Interpretation accuracy
- Video remote services
- Call management
- Customer service
- Active listening
- Problem resolution
- Call center experience
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Medical Interpreter
AMN Healthcare
04.2023 - Current
Medical Interpreter
Human Quality
07.2019 - 07.2021
Hostess Manager
Landison Hotel
09.2018 - 03.2019
Bachelor in Tourism Management -
University of Colima
Bachelor in Computer Technology -
Bachillerato #29