Daniela Barbosa
Euless,Texas
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests. Personal, dedicated, and passionate bilingual customer service representative. Specialize in effective communication, problem-solving, empathy, adaptability, and conflict resolution, ensuring positive customer interactions in fast-paced environments. Strong communication skills and the ability to remain calm under pressure allow me to build rapport with customers and handle even the most challenging situations with confidence.
Overview
5
5
years of professional experience
Work History
Hostess/ Server
Thirsty Lion Gastropub
Euless, Texas
08.2021 - Current
- Have knowledge of menus and specials.
- I answered the front desk phone, providing answers to questions of any kind.
- Ensuring customer satisfaction by being accessible and friendly.
- Multitasking while remaining professional.
- Getting customer orders and getting what they need.
- Consistently achieving the highest guest check average among all servers.
- Maintain cleanliness in the personal area and around the restaurant.
Appointment Clerk
National Carriers
Irving, TX
10.2023 - 04.2024
- Scheduled appointments for clients and drivers efficiently.
- Assisted in the preparation of transportation documentation for clients.
- Communicated effectively with team members to ensure smooth operations.
- Answered incoming calls from patients regarding scheduling or rescheduling appointments.
- Checked voicemail messages regularly throughout the day for urgent requests.
- Provided clerical support such as filing, copying, faxing and scanning documents.
Quality Control & Administrative Assistant
J.M Barone Enterprises, Inc
Grand Prairie, TX
05.2023 - 09.2023
- Examine and revise the quality of work to ensure client satisfaction and quality control.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Revising subcontractor receipts.
- Maintained filing systems to ensure easy access to documents and records.
- Managed office supplies inventory and placed orders when necessary.
Cashier
Jack in the Box
Irving, Texas
02.2021 - 08.2021
- Welcome customers, and help determine their orders, as well as processing their payments.
- Prepare beverages and French fries for customers.
- Managing the POS system.
- Maintain the appearance of the dining room to provide an overall customer experience.
Team Member/cashier
Chick-fil-A
Irving, Texas
09.2020 - 02.2021
- Managing customer transactions.
- Providing excellent customer service.
- Assisting with various tasks to support the overall store operation.
- Answering customer questions regarding menu items, policies, and provided services.
- Assessed company operations for compliance with safety standards.
- Implemented strategies to take advantage of new opportunities.
Education
High School Diploma -
Irving High School
Irving, TX05-2021
Bachelor of Science - Hospitality And Tourism Management
North Lake College
Irving, TXSkills
- Working collaboratively
- Customer service
- Time management
- Coordination
- People skills
- Communication
- Organizational skills
- Problem resolution
- Team building
- Bilingual customer service
- Contact Center experience
- Coaching and training skills
- Empathy
- Problem Solving
- Positive Attitude
- Active listening
- Conflict resolution
- Ability to lead groups
- Instructing small groups
- Basic math
- Basic science
- Flexible
- Decision-making
- Customer communications
- Patience
- Adaptability
- Call documentation skills
- Data gathering
- Communicating with clients
- Providing customer support
- System documentation
- Computer skills
- Merchandising knowledge
- Relationship selling
- Team player mentality
- Retail merchandising expertise
- POS system operation
- Sales development
- Product Sales
- Customer- and service-oriented
- Business development
- Cross-selling and upselling
- Knowledge of inbound and outbound appointments
- Training and development
- Inbound phone call management
- Social media management
- Beauty and skin care products knowledge
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Appointment Clerk
National Carriers
10.2023 - 04.2024
Quality Control & Administrative Assistant
J.M Barone Enterprises, Inc
05.2023 - 09.2023
Hostess/ Server
Thirsty Lion Gastropub
08.2021 - Current
Cashier
Jack in the Box
02.2021 - 08.2021
Team Member/cashier
Chick-fil-A
09.2020 - 02.2021
High School Diploma -
Irving High School
Bachelor of Science - Hospitality And Tourism Management
North Lake College
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