Summary
Overview
Work History
Education
Skills
Software
Timeline
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Daniela Barroso

Daniela Barroso

Brooklyn,NY

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience
1
1

Front Desk Receptionist

Work History

Receptionist

S3 HOLDING LLC
06.2022 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Customer Service Manager

S3 HOLDING LLC
10.2023 - 03.2024
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.

Education

Kingsborough Community College of The City University of New York
Brooklyn, NY

High School Diploma -

Midwood High School
Brooklyn, NY
06.2021

Skills

  • Call Center Operations
  • Audit Support
  • Technical Support
  • Call Monitoring
  • Complaint Resolution
  • Handling Escalations
  • Training and Mentoring
  • Product Knowledge
  • Shipping, Receiving, and Warehousing
  • Issue Resolution
  • Microsoft Outlook, Word, and Excel
  • Customer Service
  • Positive and Constructive Feedback
  • Social Media Monitoring
  • Office Management
  • Clerical Support

Software

Outlook

Gorgias

Mirakl

DSCO

Word

Sellercloud

Commerce Hub

Loop

Excel

Powerpoint

Timeline

Customer Service Manager

S3 HOLDING LLC
10.2023 - 03.2024

Receptionist

S3 HOLDING LLC
06.2022 - 10.2023

Kingsborough Community College of The City University of New York

High School Diploma -

Midwood High School

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Daniela Barroso