Adept in both Spanish and English, I excelled at Morrison Healthcare Food Services by enhancing customer satisfaction and streamlining operations. As a team player with exceptional customer service skills, I led training for new baristas, significantly improving service quality. My proficiency in workflow management and hospitality service expertise consistently boosted efficiency and customer engagement.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Barista and Food Service Worker
Morrison Healthcare Food Services
Davenport, FL
03.2024 - Current
Involves preparing and serving espresso-based beverages while ensuring high-quality customer service. Key responsibilities include accurately taking and processing orders, handling cash and card payments using a POS system, and maintaining a clean and organized service area. The role also requires the preparation and presentation of food items according to approved recipes and food safety standards (HACCP). Additionally, employees are responsible for restocking supplies, keeping display equipment attractive and clean, and assisting customers in making purchasing decisions. Other duties involve general cleaning, inventory management, and ensuring proper storage and rotation of food products. Strong communication skills, attention to detail, and efficiency in customer service are essential to ensure a smooth operation and customer satisfaction. The job may also involve cashiering and handling deposits at the end of each shift.
Created complex, hand-crafted beverages based upon customer preferences.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Stocked shelves with ingredients needed to make coffee drinks.
Implemented feedback from customers to improve service quality and menu offerings.
Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Food and Beverage Team Member
Target
Orlando, FL
02.2023 - 02.2024
Notified kitchen personnel of shortages, or special orders.
Answered customers' questions, and addressed problems and complaints in person and via phone.
Monitored and restocked supplies or food items to maintain inventory.
Applied excellent communication skills when interacting with customers and coworkers alike.
Placed food trays over food warmers for immediate service, or stored food in refrigerated storage cabinets for preservation.
Demonstrated skillful multitasking abilities while managing multiple tasks simultaneously, within tight deadlines.
Performed opening and closing duties, such as setting up workstations, cleaning counters effectively.
Consistently followed safety protocols when handling hot plates or sharp objects during meal preparations.
Loaded customer trays with eating utensils, napkins, and condiments.
Adhered to all safety and sanitation guidelines while handling food.
beverages.
Style Team Member
Target
Orlando, FL
09.2022 - 02.2023
Thank the guest in a genuine way, and let them know we're happy they chose to shop at Target.
Remind them that you are here to help in the future.
Always demonstrate a culture of ethical conduct, safety, and compliance.
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; and comply with all safety policies and best practices.
Support guest services such as back-up cashier, order pick-up (OPU), and.
Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties are based on business needs.
Managed stock levels by ordering merchandise according to demand.
Demonstrated proficiency in styling a variety of body types and sizes, including plus-size women.
Developed and implemented strategies to help clients achieve their desired personal look.
I greeted clients warmly, and analyzed their fashion needs and desires while identifying products for consideration.
Oversaw overall department operations, engaging in loss prevention, cashiering, client questions, and store maintenance.
Verified a pleasing product display and accessibility for the client's shopping experience by monitoring the sales floor, stocking inventory, and replenishing products.
Educated clients regarding future promotions, sales, and upcoming events, stressing potential benefits to clients.
Extended sales support to fitting room by proposing complementary products and checking in periodically to offer fashion expertise and perspective.
Education
High School Diploma -
Freedom High School
Orlando, FL
05-2022
Some College (No Degree) - English Language And Literature
Wilmington University
New Castle, DE
Associate of Arts - Radiologic Tech
Valencia College
Orlando, FL
Skills
Performance improvement
Team player
Solid problem solver
Active listener
Exceptional customer service
Positive and professional
Fluent in both Spanish and English languages
Workflow management
Hospitality service expertise
Speedy and efficient
Multitasking and organization
Reliable
Problem-solving
Timeline
Barista and Food Service Worker
Morrison Healthcare Food Services
03.2024 - Current
Food and Beverage Team Member
Target
02.2023 - 02.2024
Style Team Member
Target
09.2022 - 02.2023
High School Diploma -
Freedom High School
Some College (No Degree) - English Language And Literature