Daniela Berrazueta
Kissimmee
Summary
Dynamic Social Media Marketing Manager at American Transnational with a proven track record in driving audience engagement and enhancing brand visibility. Skilled in content creation and SEO, I foster strong customer relationships through effective communication and problem-solving, resulting in significant social media traffic growth and improved user experience.
Overview
6
6
years of professional experience
Work History
Social Media Marketing Manager
American Transnational
01.2019 - 02.2020
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.
- Increased website traffic through effective content creation and search engine optimization strategies.
- Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Warranty Service Manager
Fidelis Repairs LLC
01.2020 - 03.2025
- Enhanced customer satisfaction by promptly addressing and resolving warranty issues.
- Managed the warranty service team, effectively reducing turnaround time for claims processing.
- Negotiated with suppliers to secure favorable terms on replacement parts, reducing overall costs associated with warranty services.
- Collaborated with sales and engineering teams to provide valuable feedback on product performance and areas for improvement.
- Participated in cross-functional meetings to discuss product quality concerns, driving continuous improvement initiatives across the organization.
- Maintained comprehensive records of warranty claims, ensuring accuracy and facilitating analysis.
- Assisted in developing marketing materials highlighting our company''s commitment to exceptional after-sales support through robust warranty offerings.
- Served as the primary point of contact for customers regarding all aspects of their warranties, fostering strong relationships built on trust and responsiveness.
- Created monthly reports analyzing warranty data trends to inform management decisions related to product improvements or process changes.
- Streamlined warranty claim procedures, resulting in faster resolution times and improved customer experience.
- Continuously updated knowledge of industry best practices related to warranty service management, ensuring our company remained competitive and responsive to customer needs.
- Implemented a centralized database system for tracking warranties, allowing for better monitoring and reporting capabilities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
Customer Service Representative
Fidelis Repairs
01.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Dispatcher & Operations Manager
Fidelis Repairs LLC
02.2020 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Improved dispatch system efficiency with implementation of new scheduling software.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Permit Specialist
Sunshine Restore
01.2024 - 03.2025
- Coordinated pre-construction meetings between relevant parties to establish clear expectations and timelines for each project phase.
- Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
- Served as a liaison between multiple government agencies involved in permitting processes for large-scale projects, facilitating effective communication and cooperation.
- Conducted thorough reviews of permit applications for compliance with local, state, and federal regulations, ensuring public safety and environmental protection.
- Actively participated in professional development opportunities to stay informed about evolving trends within the permitting field.
- Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Updated operational records or licensing information using computer terminals.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
Operations Manager & Customer Rep
Sunshine Restore
01.2022 - 03.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Insurance Claims Specialist
Sunshine Restore
01.2022 - 03.2025
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Followed up with customers on unresolved issues.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
Education
High School Diploma -
Colegio Europeo Pachamama
Quito, Ecuador07-2018
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Organizational skills
- Excellent communication
- Task prioritization
- Permit processing
- Report preparation
- Adaptability and flexibility
- Effective communication
- Active listening
Accomplishments
- Achieved by introducing Workiz for Dispatching & Organizing tasks.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Permit Specialist
Sunshine Restore
01.2024 - 03.2025
Operations Manager & Customer Rep
Sunshine Restore
01.2022 - 03.2025
Insurance Claims Specialist
Sunshine Restore
01.2022 - 03.2025
Dispatcher & Operations Manager
Fidelis Repairs LLC
02.2020 - 03.2025
Warranty Service Manager
Fidelis Repairs LLC
01.2020 - 03.2025
Customer Service Representative
Fidelis Repairs
01.2020 - 11.2024
Social Media Marketing Manager
American Transnational
01.2019 - 02.2020
High School Diploma -
Colegio Europeo Pachamama
Similar Profiles
ERIKA MEDINAERIKA MEDINA
Sales Development Relationship Officer at Transnational E-Business Solutions Inc.Sales Development Relationship Officer at Transnational E-Business Solutions Inc.
Sesleigh BaileySesleigh Bailey
Leasing Consultant at Transnational ManagementLeasing Consultant at Transnational Management
Tinux AjibowoTinux Ajibowo
Customer Service Officer at Ecobank TransnationalCustomer Service Officer at Ecobank Transnational