Summary
Overview
Work History
Education
Skills
Timeline
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Daniela Bezerra

Astoria ,NY

Summary

With a proven track record at Union Health Center, I excel in delivering exceptional customer service and navigating healthcare systems, ensuring HIPAA compliance and enhancing patient satisfaction. Fluent in English, Portuguese, and Spanish, my strong empathy and problem-solving skills foster effective team collaboration and streamline patient experiences.

Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.

Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.

Overview

8
8
years of professional experience

Work History

Patient Access Representative

Union Health Center
07.2019 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situation
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Enhanced data accuracy with meticulous verification of patient information and insurance details.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Trained new staff on filing, phone etiquette and other office duties.

Front Desk Receptionist

Fidelity Physical Therapy
01.2017 - 07.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Streamlined check-in processes, reducing wait times for guests.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

High School Diploma -

Dom Pedro I
GO Brazil, Brazil

Laney College
Oakland, CA

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Healthcare systems navigation
  • Strong empathy
  • Problem-solving
  • Team collaboration
  • English, Brazilian Portuguese and Spanish fluency

Timeline

Patient Access Representative

Union Health Center
07.2019 - Current

Front Desk Receptionist

Fidelity Physical Therapy
01.2017 - 07.2019

High School Diploma -

Dom Pedro I

Laney College

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Daniela Bezerra