DANIELA BOLANOS
Orlando
Summary
Proactive professional with more than 4 years of experience in customer service. Proven ability to drive sales, manage inventory and deliver exceptional customer satisfaction by resolving issues efficiently. Fluent in Spanish and English, excelling at creating positive environments for both clients and team members. Possesses proven leadership and training abilities from a retail management background.
Overview
6
6
years of professional experience
Work History
Crew Lead
Vineyard Vines
Orlando
01.2026 - Current
- Oversaw daily operations, ensuring team adherence to company standards and policies.
- Trained and mentored new crew members on customer service techniques and product knowledge.
- Established a positive work environment by promoting team collaboration and open communication.
- Resolved customer inquiries and complaints efficiently, fostering a positive shopping experience and loyalty.
- Enhanced team productivity by streamlining workflows and optimizing staff assignments during peak hours.
Assistant Store Manager
Fit2Run
12.2023 - 01.2026
- Managed daily store operations, including staff scheduling to ensure optimal coverage and efficiency.
- Assisted customers with personalized shoe and insole selections, enhancing satisfaction and sales.
- Oversaw comprehensive inventory management, shipment processing, and stock reconciliation.
- Handled all register operations and financial transactions with accuracy.
- Resolved diverse customer service inquiries, maintaining high service standards.
- Facilitated critical communication regarding store needs and operational performance.
Bilingual Advisor
Concentrix & Teleperformance
11.2020 - 09.2023
- Technical support and guidance to customers, resolving complex issues efficiently.
- Mentored and trained new advisors, improving team performance and adherence to service protocols.
- Managed financial transactions, including processing refunds, purchases, and gift adjustments in adherence to company policies.
- Assisted customers with bank services, specifically addressing credit card-related inquiries and issues.
Education
High School Diploma -
Home School
01-2017
Skills
- Problem Solving & Critical Thinking
- Leadership & Team Development
- Customer Service & Client Relations
- Self-Driven & Adaptability
- Financial & Administrative
- Operations & Management
- Training and mentoring
- Task delegation
LANGUAGES
English (Fluent)
Spanish (Fluent)
Portuguese (Basics)
Timeline
Crew Lead
Vineyard Vines
01.2026 - Current
Assistant Store Manager
Fit2Run
12.2023 - 01.2026
Bilingual Advisor
Concentrix & Teleperformance
11.2020 - 09.2023
High School Diploma -
Home School