Daniela Bouza
Houston,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Oportun
02.2023 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promptly responded to inquiries and requests from prospective customers.
- Solved problems with products and services by providing customers with technical support.
Store Manager
Cediel Concession Management
01.2022 - 12.2022
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Supervisor
Cediel Concesion Management
11.2019 - 02.2022
- Evaluated employee performance and coached and trained to improve weak areas.
- Educated staff on organizational mission and goals to help employees achieve success.
- Achieved results by working with staff to meet established targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Social Worker
Ministerio Del Trabajo
06.2017 - 09.2019
- Signposted resources for improved client and family access to mental health services.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Conducted home visits to assess clients' home environment and provide support.
- Collaborated with other professionals to plan and coordinate care for clients.
- Updated client documentation for accurate, compliant and current records.
Education
High School Diploma -
Arturo Puig
Havana, Cuba07.2015
Skills
- Financial Management
- Sales Activities
- Team Leadership
- Customer Service
- Staff Training
- Social Sciences
- Quality Standards
- Consulting Supervisors
- Problem Resolution
- Spanish Speaking
Certification
Food Manager's Certification
Medical Assistant
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Oportun
02.2023 - Current
Store Manager
Cediel Concession Management
01.2022 - 12.2022
Supervisor
Cediel Concesion Management
11.2019 - 02.2022
Social Worker
Ministerio Del Trabajo
06.2017 - 09.2019
High School Diploma -
Arturo Puig
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