Overview
Work History
Education
Skills
Timeline
Generic

Daniela Bregu

Carol Stream,IL

Overview

7
7
years of professional experience

Work History

Front End Manager

Pete's Fresh Market
04.2019 - Current
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping and security.
  • Maintained strong customer relations and effective customer service standards.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees through day-to-day work and complex problems.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Evaluated employee performance and made recommendations for improvements.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Recorded financial transactions and performed account reconciliations.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Created, prepared, and delivered reports to various departments.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Developed and implemented robust training and mentoring strategies.

Customer Service Manager

KD Market
01.2017 - 04.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.

Education

Bachelor of Science - Accounting And Finance

Universiteti Fan Noli
Korce, Albania
07.2007

Skills

  • Strategic Planning
  • Cycle Counts and Audits
  • Database Maintenance
  • Administration and Operations
  • Goal Attainment
  • Front-End Support
  • Confirming Transactions
  • Effective Working Relationships
  • Cash Flow and Reconciliation
  • Problem Anticipation and Resolution
  • Motivational Techniques
  • Shift Checklists
  • Hospitality Service
  • Advertising Strategy
  • Goals and Performance
  • Team Supervision
  • Time Management
  • Opening and Closing Procedures
  • Staff Management
  • Listening Skills
  • Refunds Exchanges and Adjustments
  • Workflow Management
  • Staff Coaching and Training
  • Customer Service Process Improvement
  • Motivational Leadership
  • Reporting
  • Scheduling and Time-Tracking
  • Fraud Prevention
  • Mentoring

Timeline

Front End Manager

Pete's Fresh Market
04.2019 - Current

Customer Service Manager

KD Market
01.2017 - 04.2019

Bachelor of Science - Accounting And Finance

Universiteti Fan Noli

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Daniela Bregu