Daniela Bregu
Carol Stream,IL
Overview
7
7
years of professional experience
Work History
Front End Manager
Pete's Fresh Market
04.2019 - Current
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Oversaw cashier operations, bookkeeping and security.
- Maintained strong customer relations and effective customer service standards.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees through day-to-day work and complex problems.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Evaluated employee performance and made recommendations for improvements.
- Motivated employees to perform at peak productivity with morale-boosting programs.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Recorded financial transactions and performed account reconciliations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Developed and implemented robust training and mentoring strategies.
Customer Service Manager
KD Market
01.2017 - 04.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
Education
Bachelor of Science - Accounting And Finance
Universiteti Fan Noli
Korce, Albania07.2007
Skills
- Strategic Planning
- Cycle Counts and Audits
- Database Maintenance
- Administration and Operations
- Goal Attainment
- Front-End Support
- Confirming Transactions
- Effective Working Relationships
- Cash Flow and Reconciliation
- Problem Anticipation and Resolution
- Motivational Techniques
- Shift Checklists
- Hospitality Service
- Advertising Strategy
- Goals and Performance
- Team Supervision
- Time Management
- Opening and Closing Procedures
- Staff Management
- Listening Skills
- Refunds Exchanges and Adjustments
- Workflow Management
- Staff Coaching and Training
- Customer Service Process Improvement
- Motivational Leadership
- Reporting
- Scheduling and Time-Tracking
- Fraud Prevention
- Mentoring
Timeline
Front End Manager
Pete's Fresh Market
04.2019 - Current
Customer Service Manager
KD Market
01.2017 - 04.2019
Bachelor of Science - Accounting And Finance
Universiteti Fan Noli