Daniela Callow
Project Manager
Sherman Oaks,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Market Development Supervisor
Charter Communications
01.2023 - 01.2024
- Supervisor for the daily operations of a geographically assigned sales team that is responsible for residential customer acquisition
- Responsible for meeting and exceeding budgeted headcount and sales goals
- Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment
- Responsible to leading, guiding, and developing Residential Market Development Specialists in their role
- Monitor the payroll process and ensure timely and accurate approval of all commission payments
- Handle employee relation issues, including performance appraisals, coaching, and training
- Completes administrative tasks related to all sales activities.
Operations Project Manager
Smartaira
01.2021 - 01.2023
- Create and develop project plans
- Monitor project progress and deadlines
- Direct X-functional team to achieve multiple successful project completions
- Develop and establish SOPs
- Responsible for multiple acquisition transitions
- Monitor projects for 30 days after launch to ensure complete success.
Project Manager
BAI Connect
01.2020 - 01.2021
- All interdepartmental communications
- Scheduling and managing meetings for each MDU project
- Manage the buildout/installation calendar for each MDU project
- Manage the completion of all appropriate documentation
- Monitor projects for 30 days after launch to ensure complete success.
Project Coordinator
Boingo Wireless
01.2014 - 01.2020
- Work cross-functionally with accounting, finance, engineering, development, QA, product management, marketing, operations, business development, to drive critical projects and programs through network buildout/project lifecycle
- Create and implement policy and processes to support new lines of business
- Review contracts and SOWs, monitor and track milestones to mitigate issues/risks
- Collaborate with teams to identify and resolve problems and remove barriers.
Senior Tier 2 Customer Support
- Train and coach new hires, across multiple states
- Review customer feedback reports and identify next steps to improve customer satisfaction
- Troubleshoot customer issues, upsell and recommend new products and solutions
- Work with sales tracker and marketing software to document customer interactions at point of sale.
Lead Bank Teller
Wells Fargo Bank
01.2010 - 01.2014
- Set up accounts, accepted deposits and withdrawals, processed loan payments, among other bank transactions
- Maximized sales goals every quarter.
Executive Assistant
Centro Properties Group
01.2007 - 01.2009
- General office administration duties, including scheduling meetings, travel, purchase orders, invoices and processing expense reports.
Education
AA - Health Care Management -
Los Angeles College International
12.2011
BA - Business Administration -
Pontificia Catholic University
12.1999
Skills
- Microsoft Office Suite
- Team Recruiting and Hiring
- Project Management
- Database Management
- Training and Onboarding
- Strategic Planning and Alignment
- Problem Solving
- Cross-departmental Alignment
- Delegation
- Leadership
- Conflict Resolution
- Multitasking
- Excellent Communication
- Salesforce CRM Software
Languages
- Fluent in English and Portuguese
- Provide translation service
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Market Development Supervisor
Charter Communications
01.2023 - 01.2024
Operations Project Manager
Smartaira
01.2021 - 01.2023
Project Manager
BAI Connect
01.2020 - 01.2021
Project Coordinator
Boingo Wireless
01.2014 - 01.2020
Lead Bank Teller
Wells Fargo Bank
01.2010 - 01.2014
Executive Assistant
Centro Properties Group
01.2007 - 01.2009
Senior Tier 2 Customer Support
AA - Health Care Management -
Los Angeles College International
BA - Business Administration -
Pontificia Catholic University