Daniela Calzadilla
Plantation,FL
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Associates MD
06.2023 - 07.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Resolved patient billing issues in line with established guidelines.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Surgical Coordinator and Front Desk Receptionist
South Florida Laser Eye Center
03.2022 - 02.2023
- Remained calm, resourceful and proactive while resolving complex issues
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Delivered reliable customer service to guests upon arrival
- Greeted, assisted and directed visitors with professional attitude
- Verified guest payment and contact information
- Helped guests with individual needs, offering information and assistance with issues
- Operated telephone switchboard to take messages and schedule appointments
- Collected payments for services and updated accounts to reflect new balances.
Front Desk
Uro-Medix
10.2020 - 03.2022
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Transcribed phone messages and relayed to appropriate personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Kept accounts in balance and ran daily reports to verify totals
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collected room deposits, fees and payments.
Front Desk Position
Broward Pet Imaging Center
06.2017 - 10.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Kept accounts in balance and ran daily reports to verify totals
- Transcribed phone messages and relayed to appropriate personnel
- Monitored office supplies by checking inventory and placing orders
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Collected room deposits, fees and internal software to process reservations, check-ins and check-outs
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Administrative Assistant
Victoria L'originale
05.2015 - 06.2017
- Processed invoices and expenses using QuickBooks to facilitate on-time payment
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated bookkeeping activities in QuickBooks
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Customer Service Associate
Walgreens
07.2011 - 03.2013
- Demonstrated items to customers and created customer awareness, interest and sales
- Answered constant flow of customer calls with minimal wait times
- Communicated with vendors regarding backorder availability, future inventory and special orders
- Recommended products to customers, thoroughly explaining details
- Responded to customer requests for products, services and company information
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma -
Plantation High School
Plantation, FLSkills
- Prioritization and Time Management
- Bilingual English and Spanish
- Reliable and Punctual
- Customer Service-Oriented
- Payment Processing
- Multitasking and Prioritization
- Multi-Line Phone Systems
- Courteous and Professional
- Patient check-in
- Appointment Scheduling
- Registration and Admissions
- Problem-Solving
- Eligibility Determination
- Patient Registration
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Associates MD
06.2023 - 07.2024
Surgical Coordinator and Front Desk Receptionist
South Florida Laser Eye Center
03.2022 - 02.2023
Front Desk
Uro-Medix
10.2020 - 03.2022
Front Desk Position
Broward Pet Imaging Center
06.2017 - 10.2020
Administrative Assistant
Victoria L'originale
05.2015 - 06.2017
Customer Service Associate
Walgreens
07.2011 - 03.2013
Diploma -
Plantation High School
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