Daniela Carbajal
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Cashier Assistant Manager
Golden seafood House
Houston, TX
11.2018 - Current
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Processed payments from customers using various payment methods such as credit cards or cash.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Participated in meetings with other managers to discuss operational plans or initiatives.
- Increased likelihood of repeat business by building friendly relationships with customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Customer Service Representative
Startek Honduras
Tegucigalpa,fm, Francisco Morazan
11.2017 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Instituto Tecnologico Internacional
Honduras12-2014
Skills
- Decision-Making Capabilities
- POS System Troubleshooting
- Attention to Detail
- Time Management
- Issue Resolution
- Customer Complaint Resolution
- Cash Register Operation
- Customer Service
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- ENJOY NATURE AND LONG WALKS
- ART MUSEUM VISITS
- DOG WALKING
- BOOK READER
- FULL TIME MOM OF TWO
Timeline
Cashier Assistant Manager
Golden seafood House
11.2018 - Current
Customer Service Representative
Startek Honduras
11.2017 - 11.2024
High School Diploma -
Instituto Tecnologico Internacional