Daniela Cardoza
Houston,United States
Summary
experience in customer service, highly skilled in problem-solving, complaint management, and ensuring customer satisfaction. Strong abilities in effective communication, empathy, and adaptability. Demonstrated capacity to work under pressure and within multidisciplinary teams while maintaining a positive, solution - oriented attitude. Committed to achieving objectives and continuous improvement, with a consistent focus on delivering an excellent customer experience.
Overview
3
3
years of professional experience
Work History
Server
Julias Mex Grill
Houston , TX
08.2024 - 12.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided exceptional service to high volume of daily customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
Host Receptionist
Papasitos Cantina
Houston, TX
11.2023 - 08.2024
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Provided excellent customer service by anticipating customer needs.
- Monitored dining area to assess server capacity and estimate wait times.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
General Production Worker
Tyson Foods
Houston , TX
02.2022 - 06.2023
- Performed visual inspections of products to ensure product quality.
- Conducted tests on components and finished products to verify conformance to specifications.
- Monitored production operations to identify potential problems with quality assurance.
- Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
- Inspected incoming material for correct size, shape, color, or other characteristics as required by customer orders.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Trained new employees on proper use of machinery and equipment.
Education
Bilingual Education
San Jacinto College District
Pasadena, TX10.2021
Skills
- Conflict resolution and complaint management
- Clear and effective communication
- Empathy and active listening
- Proficient with customer service tools and software
- Teamwork and leadership
- Results-oriented and continuous improvement
- Team member support
Education and Training
other,Pasadena, TX
Contact
Houston, United States 77013
Languages
Spanish
Native language
English
Upper Intermediate (B2)
B2
Timeline
Server
Julias Mex Grill
08.2024 - 12.2024
Host Receptionist
Papasitos Cantina
11.2023 - 08.2024
General Production Worker
Tyson Foods
02.2022 - 06.2023
Bilingual Education
San Jacinto College District
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