Daniela Carmona
Chicago,IL
Summary
Reliable individual with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
10
10
years of professional experience
Work History
Host
Cindy's Rooftop Bar
11.2019 - Current
- Greeted 100+ customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Offer help to customers/Answered any questions or complaints
- Offered customers coat checks and provided them with tickets
- Helped seat customers to their reserved tables
- Provided customers with dine in reservations or party events for customers
- Keep host area clean and restocked by sanitizing menus, tablets, and host stand
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Worked with co-workers to create new floor plan for upcoming week.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Server/Busser/Barista
Nutella Cafe
06.2017 - 12.2019
- Served 100+ customers daily with food and drinks
- Encouraged customers to ask questions about cafe or menus, give feedback on their experience
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Rotated to different stations in front or back of house such as dishwashers, to help finalize food, restore ingredients.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Deans Assistante
Harold Washington College
09.2017 - 12.2017
- Worked with co-workers to create fliers for events, gather signatures through HWC campus
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Helped remodel sections in our work study section
- Helped students create appointments with teachers or dean.
- Greeted guests in with friendliness and professionalism.
- Assisted dean in all aspects of business operations.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Collected and input timesheet data into automated accounting system and processed labor corrections.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
Teacher Assistant
Day Care Center
06.2015 - 09.2016
- Organized and supervised games and other recreational activities to promote physical, mental, and social development
- Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
- Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Enforced administration policies and rules governing children
- Distributed teaching materials, such as, workbooks, papers, and pencils to students
- Prepared meals according to children’s needs and diet restrictions.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
Assistant
Scarlet’s Hair Salon
01.2014 - 09.2016
- Operated cash registers to receive payments from customers and handled up to $100 in cash
- Kept workstations clean and sanitized tools such as scissors and combs
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Organized product displays and stocked and sorted out new products
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Updated and maintained customer information records, such as beauty services provided.
- Monitored and ordered supplies and materials to keep office well stocked.
Waitress
Best Waiters
03.2015 - 06.2015
- Served food, beverages to patrons, and prepared or served specialty dishes at tables as required
- Bussed and reset tables to keep dining room and work areas clean.
- Checked with customers to ensure they were enjoying their meals and took action to correct any problems
- Cleaned up spilled food, drinks or broken dishes and removed empty bottles and trash
- Brought wine selections to tables with appropriate glasses, and poured wine for customers
- Removed dishes and glasses from tables or counters and took them to kitchen for cleaning
- Made sure tables were clear or counters after customers finished dining
- Stocked service areas with supplies such as coffee, food, tableware, fill salt, pepper, cream and napkin containers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Maintenance Assistant
Fiesta Del Sol
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Maintained safety conditions and standards in facility.
- Replaced worn or damaged parts to restore equipment functionality.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Inspected and maintained equipment to keep items in top working condition.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Associate - Arts – AA
Harold Washington College
Chicago, IL2018
Skills
- Excellent customer service
- Hard worker
- Dependable
- Quick learner
- Exceptional multi-tasking skills
- Well-organized
- Excellent time management
- Problem-solving skills
Languages
English
Spanish
Timeline
Host
Cindy's Rooftop Bar
11.2019 - Current
Deans Assistante
Harold Washington College
09.2017 - 12.2017
Server/Busser/Barista
Nutella Cafe
06.2017 - 12.2019
Teacher Assistant
Day Care Center
06.2015 - 09.2016
Waitress
Best Waiters
03.2015 - 06.2015
Assistant
Scarlet’s Hair Salon
01.2014 - 09.2016
Maintenance Assistant
Fiesta Del Sol
Associate - Arts – AA
Harold Washington College
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