Daniela Castano
Waterbury,CT
Summary
Bilingual customer service and logistics professional with 6+ years of experience supporting domestic and international shipment operations within a highly regulated healthcare environment. Proven ability to coordinate time-sensitive shipments, book international transportation, communicate with global carriers, and resolve shipping issues while maintaining exceptional customer service. Skilled at managing multiple priorities, collaborating with internal teams and external partners, and ensuring accurate documentation in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Agent Coordinator
AmerisourceBergen
Remote
04.2020 - Current
- Deliver professional assistance to agents and clients via phone and email.
- Handle MRN and Specialty shipments with accuracy and attention to detail.
- Communicate effectively with stakeholders to resolve issues and provide solutions.
- Assisted in training new associates.
- Collaborated with moderna shipments and assisted agents on how to adhere to the Moderna INT clinical distribution SOP.
- Exhibited a high level of professionalism when dealing with confidential shipments.
- Main point of contact when handling issues for HOU Hypercare shipments.
- Assisted 3rd party vendors on rebooking shipments, track & traces on missing shipments.
Service Desk Returns Associate
Home Depot
Waterbury, CT
02.2024 - 01.2026
- Assist customers with returns, exchanges, and product inquiries, delivering exceptional service.
- Process transactions efficiently while adhering to company policies and procedures.
- Resolve customer issues promptly and professionally to ensure satisfaction.
- Collaborate with store departments to ensure seamless service and inventory accuracy.
Bakery Manager
Butter Cooky Bakery
Floral Park, NY
03.2011 - 11.2019
- Supervise bakery staff and coordinate operations at two locations.
- Train and support team members to boost efficiency and morale.
- Ensure high customer satisfaction through attentive service and problem resolution.
Education
High School Diploma - undefined
Floral Park Memorial High School
Skills
- Customer Service & Client Support
- Data Entry & Documentation
- Shipment & Inventory Coordination
- Communication & Problem Solving
- Time Management
- Microsoft Office & Email Communication
- Safety & Compliance Procedures
- Fast-Paced Multitasking
Languages
Spanish - Fluent
Native or Bilingual
Timeline
Service Desk Returns Associate
Home Depot
02.2024 - 01.2026
Agent Coordinator
AmerisourceBergen
04.2020 - Current
Bakery Manager
Butter Cooky Bakery
03.2011 - 11.2019
High School Diploma - undefined
Floral Park Memorial High School