Daniela Castillo Idler

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Schedule, cancel and reschedule patient appointments received from multiple channels according to department scheduling procedure.
• Actively listened to patient, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from patients.
• Documented patient interaction accurately in EPIC system, maintaining the confidentiality of patient information.
• Performs other duties.

• Demonstrated excellent communication skills, both verbal and written, in a warehouse setting.
• Collaborated effectively with team members to meet deadlines and ensure customer orders were fulfilled accurately.
• Used proper handling techniques to maintain a safe work environment.

• Ensured accurate deliveries by inspecting and verifying orders before shipping.
• Collaborated with the team to achieve daily goals, increasing overall productivity and customer satisfaction.
• Organized warehouse space efficiently, enhancing operational flow.