Daniela Castro
San Jose,CA
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
4
4
years of professional experience
Work History
Customer Sevice, Waitress
Taqueria Milagro, Mexican Restaurant
09.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Crew Member Team Leader
Beard Papa's
09.2022 - 01.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
Shift Leader Manager
McDonald's Restaurant
07.2020 - 09.2022
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
Education
Associate of Science - Nursing
De Anza College
Cupertino, CA06-2025
Skills
- Customer service and great communication skills
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Responsible, and always go above and beyond to meet tasks and responsabilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Sevice, Waitress
Taqueria Milagro, Mexican Restaurant
09.2023 - Current
Crew Member Team Leader
Beard Papa's
09.2022 - 01.2024
Shift Leader Manager
McDonald's Restaurant
07.2020 - 09.2022
Associate of Science - Nursing
De Anza College
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