Daniela Castro
San Jose,CA
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
5
5
years of professional experience
Work History
Customer Sevice, Waitress
Taqueria Milagro, Mexican Restaurant
09.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
Barista
Apple
03.2025 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Member Team Leader
Beard Papa's
09.2022 - 01.2024
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
Shift Leader Manager
McDonald's Restaurant
07.2020 - 09.2022
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
Education
Associate of Science - Nursing
De Anza College
Cupertino, CA06-2025
Certified Nursing Assitant
CNA, SCHOOL CAL ACE
Milpitas, CA 01.2025 - 02.2025
Skills
- Customer service and great communication skills
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Responsible, and always go above and beyond to meet tasks and responsibilities
Vital signs monitoring
Feeding assistance
Basic life support
Healthcare ethics
Medical terminology
Patient care excellence
Patient safety
Personal care assistance
Range of motion exercises
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Apple
03.2025 - Current
Certified Nursing Assitant
CNA, SCHOOL CAL ACE
01.2025 - 02.2025
Customer Sevice, Waitress
Taqueria Milagro, Mexican Restaurant
09.2023 - Current
Crew Member Team Leader
Beard Papa's
09.2022 - 01.2024
Shift Leader Manager
McDonald's Restaurant
07.2020 - 09.2022
Associate of Science - Nursing
De Anza College
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