Daniela Cerda
Forney,TX
Summary
Team-minded Coordinator with 10 years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
Forney ISD
Forney, TX
03.2024 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Monitored student progress throughout the day.
- Encouraged positive behavior among students through effective communication techniques.
- Created an environment conducive to learning while managing challenging behaviors.
- Promoted a safe and secure atmosphere within the classroom setting.
Residences Coordinator
W Dallas Victory, Starwood Hotels and Resorts
Dallas, TX
02.2019 - 07.2022
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Facilitated timely resolution to neighborhood challenges and tenant complaints.
- Demonstrated in-depth knowledge of community rules and regulations.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
Security/HR Coordinator
The Westin Hotel
Dallas, TX
11.2018 - 02.2019
- Coordinated security and safety training for new employees and monitored issuance of facility entry badges, visitors' passes, vehicle permits and trainee passes.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Housekeeping Supervisor
The Ritz-Carlton Hotel Company
Dallas, TX
08.2014 - 11.2018
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Verified each completed room against standard plans to maintain consistency.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Education
Associate of Science - Diagnostic Medical Sonography
Dallas College
Mesquite, TXSkills
- Schedule management
- Event coordination
- Scheduling and calendar management
- File and data retrieval systems
- Administrative leadership
- Accounts payable and receivable
- Customer service
- Records Management
- Safety awareness
- Behavior Management
- Elementary Education
- Classroom Organization
- Relationship building and management
Languages
Spanish
Full Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Promoted from Resident Concierge to Residential Coordinator , in less than 6-months.
- Won the prestigious Five Star Employee Award while at the Ritz - Carlton
- Won the W associate of the quarter while at the W Dallas, Residencess
Timeline
Substitute Teacher
Forney ISD
03.2024 - Current
Residences Coordinator
W Dallas Victory, Starwood Hotels and Resorts
02.2019 - 07.2022
Security/HR Coordinator
The Westin Hotel
11.2018 - 02.2019
Housekeeping Supervisor
The Ritz-Carlton Hotel Company
08.2014 - 11.2018
Associate of Science - Diagnostic Medical Sonography
Dallas College