Daniela Chavez
Albuquerque,NM
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
9
9
years of professional experience
Work History
General Manager
McDonald's
Albuquerque, NM
02.2015 - Current
- Conducted regular meetings with senior management team to review progress against established objectives.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Education
Associate Degree in Nursing - Nursing Assistance
Eastern New Mexico University - Roswell
Roswell, NM12-2013
Skills
- Business Administration
- Financial Administration
- Cashflow report generation
- Security Procedures
- Cash counting
- Bill payment
- Accounting
- Regulatory Compliance
- Report Preparation
- Cash Register Operation
- Account Auditing
- Loss prevention strategies
- Protocol implementation
- Cash Handling
- Transaction Processing
- POS Systems
- Customer Service
- Drawer balancing
- Payment Processing
- Customer Assistance
- Staff Training
- Organizational abilities
- Time management skills
Languages
Spanish
Professional
English
Professional
Timeline
General Manager
McDonald's
02.2015 - Current
Associate Degree in Nursing - Nursing Assistance
Eastern New Mexico University - Roswell