Daniela Cogollo Rodriguez
Chicago,IL
Summary
Experienced professional with a background in social communication and customer service. Skilled communicator with the ability to convey information clearly and professionally. Ability to manage front-facing operations, handle inquiries, and provide exceptional service. Detail-oriented and organized, capable of multitasking effectively in dynamic environments. Committed to maintaining a positive and welcoming atmosphere for all visitors.
Overview
5
5
years of professional experience
Work History
Host
Giordano's
10.2023 - Current
- Excellent ability to interact with customers and provide exceptional service.
- Capacity to stay calm and effectively solve problems even in high-pressure situations.
- Strong attention to detail and ability to anticipate customer needs to ensure satisfaction.
- Greeted customers warmly and escorted them to their tables courteously and efficiently.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took pre-orders, answered customer questions, and informed of accurate wait times.
Hotel Staff Member
Ramada Plaza
05.2023 - 08.2023
- Collaborated with housekeeping staff to ensure timely room turnovers and maintain high standards of cleanliness.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Journalist of the Santander Regional Office
Movistar
11.2020 - 07.2021
- Write daily journalistic articles for the Santander newspaper, as well as for the Movistar website.
- I maintained relations with journalists from all regions of Colombia.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Responsible for managing social media platforms, content creation, and customer service in digital channels.
- Developed effective communication strategies to increase brand visibility and enhance online customer interaction.
- Maintained an active presence on social media, responding promptly to customer inquiries, comments, and complaints, ensuring a positive customer experience.
Television Host
Televisión Ciudadana
01.2019 - 05.2020
- Presented weekly news segments focusing on local events and developments in my city, delivering information clearly and effectively to the audience.
- Developed sales skills by selling advertising slots and promoting brands during the program.
- Maintained excellent relationships with advertisers and sponsors, ensuring customer satisfaction and meeting business objectives.
Education
Bachelor of Arts - Social Communication
Universidad Autónoma De Bucaramanga
Colombia09.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Microsoft Office Suite
- Bilingual: Spanish - English
Timeline
Host
Giordano's
10.2023 - Current
Hotel Staff Member
Ramada Plaza
05.2023 - 08.2023
Journalist of the Santander Regional Office
Movistar
11.2020 - 07.2021
Television Host
Televisión Ciudadana
01.2019 - 05.2020
Bachelor of Arts - Social Communication
Universidad Autónoma De Bucaramanga
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