Daniela Coker
FASTENAL
Mason
2
Languages
13
years of professional experience
Bilingual Spanish/English professional with 7+ years of experience in technical support, customer service, software training, and case management. Experienced in supporting customers and internal teams, resolving issues, managing multiple priorities, and working with business software and technology. Additional experience in banking, fraud investigations, sales, and administrative support.
Work History
Bilingual Technical & Training Support Agent
7 Years 8 Months- Provide bilingual technical and customer support through email, case management, and inbound/outbound phone calls.
- Conduct software training for customers and Fastenal branch teams, explaining system capabilities and answering questions.
- Create and translate Spanish-language guides and training materials for customers and employees.
- Navigate multiple software systems to research issues, document cases, and provide effective solutions.
- Manage multiple customer cases and projects while maintaining accurate communication and strong attention to detail.
- Collaborate with customers and internal teams to resolve issues and provide a high level of service.
Bilingual Automobile Sales Agent
5 Months- Assisted customers with vehicle selection, sales paperwork, registration, and general questions.
- Handled inbound and outbound calls, including payment reminders and past-due account follow-up.
- Supported daily office operations, filing, paperwork, and customer service.
Bilingual Sales & Customer Service Representative
5 Months- Assisted customers with home warranty services through phone and online chat, including scheduling appointments and opening contracts.
- Handled a high volume of customer interactions while managing multiple projects and responsibilities.
- Provided bilingual customer service and assisted customers with questions and service needs.
Fraud Investigations Analyst
2 Months- Investigated potential credit card fraud, reviewed cases, and took appropriate action to help prevent or minimize losses.
- Handled inbound and outbound calls to gather information needed to complete investigations and resolve cases.
- Participated in team meetings and contributed ideas to improve efficiency and achieve team goals.
Retail Sales Associate
2 Years 8 Months- Provided customer service, assisted with product selections, and processed transactions accurately.
- Handled cash and balanced the cash drawer while assisting with product placement and daily store operations.
Teller
9 Months- Processed check-cashing and wire transfer transactions using MoneyGram while providing professional customer service.
- Assisted multiple customers by phone and at the service desk while answering transaction-related questions.
Education
High School Diploma
Skills
Bilingual Spanish/English
Technical Support
Software Training
Microsoft Office
Customer Service
Administrative Support
Fraud Investigation
Case Management
Problem Solving
Inbound & Outbound Calls
Data Entry & Documentation
Excellent Communication
Languages
Spanish
English
Timeline
Bilingual Technical & Training Support Agent
FASTENAL
02.2019 - CurrentRead More
Bilingual Automobile Sales Agent
AXM AUTO IMPORTS
09.2018 - 02.2019Read More
Bilingual Sales & Customer Service Representative
RDI
03.2018 - 08.2018Read More
Fraud Investigations Analyst
BARCLAYS
12.2017 - 02.2018Read More
Retail Sales Associate
CARNICERIA URUAPAN
08.2014 - 04.2017Read More
Teller
AMIGO CHECK CASHING
10.2013 - 07.2014Read More
GLENDALE HIGH SCHOOL
High School Diploma
Read More