Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel A. Collado

Brooklyn,Ny

Summary

I am a bilingual professional fluent in both Spanish and English, with over 10 years of experience in customer service. Throughout my career, I’ve developed strong communication skills and the ability to handle a wide range of customer inquiries with patience and professionalism. I am detail-oriented, ensuring that every task is completed accurately and efficiently, and I consistently maintain a high level of organization in fast-paced environments. Punctuality is one of my key strengths—I pride myself on meeting deadlines and being reliable. Additionally, I am a fast learner, quickly adapting to new systems, tools, and challenges. My extensive experience and dedication make me well-equipped to provide excellent customer service and contribute to any team.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Gratitude Leaves
08.2024 - 11.2025
  • Assists with proper and timely execution of flower arrangements, business updates, markdowns, marketing and signage
  • Handled cash, debit, and credit transactions in a timely and professional manner
  • Assists with general maintenance and appearance of the store
  • Handled incoming/outgoing calls providing satisfactory and knowledgeable responses.

Case Manager

Practice of Peace Shelter
02.2023 - 07.2024
  • Document case management activities in accordance with agency and funding source guidelines
  • Arrange services with housing specialist and external partners
  • Provide crisis intervention and supportive counseling to clients
  • Complete housing applications for clients based on their individual needs and functioning

Overnight Team Member

Whole Foods
10.2021 - 01.2023
  • Received product from receiving location to sales floor or appropriate back stock spaces
  • Provides overnight support for assigned team to include receiving and preparing product, while maintaining the floor, and displays
  • Aids in receiving and sorting overnight deliveries for other teams

Training Manager

Jimmy Jazz
02.2019 - 09.2021
  • Assists with proper and timely execution of floor sets and updates, markdowns, marketing and signage
  • Handled cash, debit, and credit transactions in a timely and professional manner
  • Assists with general maintenance and appearance of the store
  • Supervised 3-7 employees per shift, ensuring daily tasks were complete

Medical Office Assistant

Clarkson/Metropolitan Medical Office
09.2017 - 07.2019
  • Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
  • Transcribing all notes and documents related to treatments
  • Maintaining a filing system for all patient documents and reports submitted

Education

High School Diploma -

Academy For Young Writers
New York, NY
06.2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Complaint handling
  • Fluent bilingualism
  • Spanish translation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Gratitude Leaves
08.2024 - 11.2025

Case Manager

Practice of Peace Shelter
02.2023 - 07.2024

Overnight Team Member

Whole Foods
10.2021 - 01.2023

Training Manager

Jimmy Jazz
02.2019 - 09.2021

Medical Office Assistant

Clarkson/Metropolitan Medical Office
09.2017 - 07.2019

High School Diploma -

Academy For Young Writers