Daniel A. Collado
Brooklyn,Ny
Summary
I am a bilingual professional fluent in both Spanish and English, with over 10 years of experience in customer service. Throughout my career, I’ve developed strong communication skills and the ability to handle a wide range of customer inquiries with patience and professionalism. I am detail-oriented, ensuring that every task is completed accurately and efficiently, and I consistently maintain a high level of organization in fast-paced environments. Punctuality is one of my key strengths—I pride myself on meeting deadlines and being reliable. Additionally, I am a fast learner, quickly adapting to new systems, tools, and challenges. My extensive experience and dedication make me well-equipped to provide excellent customer service and contribute to any team.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Gratitude Leaves
2024.08 - 2025.11
- Assists with proper and timely execution of flower arrangements, business updates, markdowns, marketing and signage
- Handled cash, debit, and credit transactions in a timely and professional manner
- Assists with general maintenance and appearance of the store
- Handled incoming/outgoing calls providing satisfactory and knowledgeable responses.
Case Manager
Practice of Peace Shelter
2023.02 - 2024.07
- Document case management activities in accordance with agency and funding source guidelines
- Arrange services with housing specialist and external partners
- Provide crisis intervention and supportive counseling to clients
- Complete housing applications for clients based on their individual needs and functioning
Overnight Team Member
Whole Foods
2021.10 - 2023.01
- Received product from receiving location to sales floor or appropriate back stock spaces
- Provides overnight support for assigned team to include receiving and preparing product, while maintaining the floor, and displays
- Aids in receiving and sorting overnight deliveries for other teams
Training Manager
Jimmy Jazz
2019.02 - 2021.09
- Assists with proper and timely execution of floor sets and updates, markdowns, marketing and signage
- Handled cash, debit, and credit transactions in a timely and professional manner
- Assists with general maintenance and appearance of the store
- Supervised 3-7 employees per shift, ensuring daily tasks were complete
Medical Office Assistant
Clarkson/Metropolitan Medical Office
2017.09 - 2019.07
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
- Transcribing all notes and documents related to treatments
- Maintaining a filing system for all patient documents and reports submitted
Education
High School Diploma -
Academy For Young Writers
New York, NY06.2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Complaint handling
- Fluent bilingualism
- Spanish translation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Gratitude Leaves
2024.08 - 2025.11
Case Manager
Practice of Peace Shelter
2023.02 - 2024.07
Overnight Team Member
Whole Foods
2021.10 - 2023.01
Training Manager
Jimmy Jazz
2019.02 - 2021.09
Medical Office Assistant
Clarkson/Metropolitan Medical Office
2017.09 - 2019.07
High School Diploma -
Academy For Young Writers