Daniela Colon
Houston,TX
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Grocery Bagger
HEB Store
10.2021 - 06.2023
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Supported store management in restocking shelves during slow periods, ensuring product availability for customers.
- Increased efficiency by sorting items according to the customers'' preferences or needs before bagging them.
Server
Cracker Barrell Old Country Store
04.2021 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Business Management
Lone Star College System
The Woodlands, TX05.2025
High School Diploma -
Klein Collins High School
Spring, TX12.2023
Skills
- Customer Assistance
- Bilingual in [Spanish and English]
- Time Management
- Physical Stamina
- Conflict Resolution
- Customer Service
- Organizational Skills
- Patience and Tolerance
- Safety Awareness
- Multitasking Abilities
- Problem Solving
- Decision Making
Timeline
Grocery Bagger
HEB Store
10.2021 - 06.2023
Server
Cracker Barrell Old Country Store
04.2021 - 09.2021
No Degree - Business Management
Lone Star College System
High School Diploma -
Klein Collins High School