Daniela Cordero Hernandez
Mission Viejo,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Optometrist Assistant
Todays Vision Optometry
09.2024 - Current
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Promoted eye health education, providing informative materials to patients on proper eyewear care and maintenance.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
- Strengthened relationships with returning patients through personalized attention to individual needs during visits.
- Maintained patient confidentiality at all times, adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Sales Manager
Carters Oshkosh
03.2024 - 08.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Opening and Closing procedures.
- Approving payroll.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Customer Experience Coordinator
Marshalls
06.2020 - 03.2024
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Helped customers understand return policies and processed items.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Science - CMA
Saddleback College
Mission Viejo, CA06-2028
Associate of Science - Business Administration And Management
Saddleback College
Mission Viejo, CA06-2028
High School Diploma -
Laguna Hills High School
Laguna Hills, CA06-2022
Skills
- Optical dispensing
- Eyewear adjustment
- Administrative assistance
- Medical record maintenance
- Paperwork management
- Insurance processing
- Chart preparation
- Insurance preauthorization
- Eyewear advising
- Medical terminology proficiency
- Reliability
- Patient confidentiality
- Patient support
- Team building
- Sales team training
- Goals and performance
- Verbal and written communication
- Sales expertise
- Sales operations
- Training and coaching
- Opening and closing procedures
- Feedback collection
Languages
Spanish
Native or Bilingual
Timeline
Optometrist Assistant
Todays Vision Optometry
09.2024 - Current
Sales Manager
Carters Oshkosh
03.2024 - 08.2024
Customer Experience Coordinator
Marshalls
06.2020 - 03.2024
Associate of Science - CMA
Saddleback College
Associate of Science - Business Administration And Management
Saddleback College
High School Diploma -
Laguna Hills High School
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