Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Cortes

Aurora,CO

Summary

Efficient Cash Office Associate offers resourcefulness, computer proficiency and order impute knowledge. Works quickly and accurately to update systems, check shipments and verify totals. Highly organized and methodical with disciplined approach and excellent communication skills. Background includes administrative, financial and customer service experience. Knowledgeable about retail business processes and requirements. Advanced skills in SAP, Outlook, ADP, Windows app, and Excel.

Overview

8
8
years of professional experience

Work History

Order to Cash Processor

Genpact
05.2020 - Current
  • Assisted with daily order requests, ensuring all processed orders were accurate and complete.
  • Maintained strict security protocols, resulting in reduced risk of theft or loss during cash processing operations.
  • Utilized advanced software tools for accurate tracking and recording of processed funds, enhancing data integrity within the organization.
  • Enhanced team productivity by providing clear communication and fostering a collaborative work environment.
  • Developed strong relationships with clients, providing exceptional customer service and support throughout the cash processing experience.
  • Collaborated with other departments for efficient cross-functional operations, improving overall company performance.
  • Proactively addressed discrepancies or issues identified during order processing, mitigating potential financial risks by making sure the product requested has the correct quantities in the system, and maintaining customer satisfaction.
  • Served as a point of contact for client inquiries and concerns, providing timely resolution and ensuring ongoing trust in the organization''s cash processing services.
  • Trained new employees on proper cash routines, procedures, and requirements.

Medical Records Scheduler

UC Health
02.2017 - 05.2020
  • Contributed to the development of office policies related to record-keeping and appointment scheduling, increasing overall organization and efficiency within the practice.
  • Performed routine audits of existing medical records to ensure accuracy, compliance with legal requirements, and proper storage procedures were followed at all times.
  • Maintained comprehensive records of scheduled appointments, cancellations, and reschedules to ensure consistency in patient care.
  • Established strong relationships with third-party providers such as labs and radiology centers to coordinate efficient scheduling of diagnostic tests for patients.
  • Coordinated with medical staff to optimize appointment scheduling based on provider availability and patient needs.
  • Enhanced patient experience by ensuring accurate and timely scheduling of medical appointments.
  • Maintained strict adherence to HIPAA regulations during all interactions involving sensitive patient data.
  • Managed high-volume call center environment to schedule or modify appointments as necessary while maintaining a courteous demeanor under pressure.
  • Trained new staff members on medical records systems, contributing to a well-informed and effective team.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Studied and researched various medical terms as well as software and coding systems.

Account Manager

Santander Consumer USA
10.2015 - 02.2017
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Developed and implemented strategies to increase client retention.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Kept detailed records of daily activities through online customer database.
  • Trained new employees on customer service, money handling and organizing strategies.

Education

High School Diploma -

Aurora Central High School
Aurora, CO
05.2007

Skills

  • Workplace Safety
  • Cash handling expertise
  • Stress Tolerance
  • Data entry proficiency
  • Transaction Recording
  • Accurate Counting
  • Office Administration
  • Documentation skills
  • Administrative Support
  • Mail handling
  • Records Management
  • Daily Reporting
  • Technical Support

Languages

Spanish
Full Professional

Timeline

Order to Cash Processor

Genpact
05.2020 - Current

Medical Records Scheduler

UC Health
02.2017 - 05.2020

Account Manager

Santander Consumer USA
10.2015 - 02.2017

High School Diploma -

Aurora Central High School

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Daniela Cortes