Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELA COX

CUMBERLAND,RHODE ISLAND

Summary

Medical Administrative Assistant Float at University Orthopedics with strong organizational skills and expertise in patient scheduling and insurance verification. Proven ability to enhance patient experiences through effective communication and meticulous attention to detail. Bilingual in Portuguese and Spanish, dedicated to delivering high-quality service and ensuring seamless workflow coordination.

Overview

11
11
years of professional experience

Work History

Medical Administrative Assistant Float

University Orthopedics
08.2024 - Current
  • Responsible for performing a variety of duties specific to the appropriate scheduling of surgical cases for the Physician. Exceptional organizational skills and people skills are needed.
  • Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education.
  • Ensure that all appropriate paperwork is completed prior to the scheduling procedure.
  • Ensure accuracy of patient registration and scheduling.
  • Ensure correct codes and patient information is provided to OR booking offices.
  • Appropriately coordinates number and length of cases booked per OR session.
  • Ensure timely updating of provider’s calendar, to ensure accurate OR and office schedule, calls, conferences, and departmental obligations. Communicates these changes to Administrative Manager, Site Manager, and COO.
  • Responsible to obtain appropriate referrals and authorizations for office visits, procedures, and surgeries on the physicians/providers' schedule.
  • Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
  • Ensure appropriate testing is performed prior to procedures including lab work, clearance from patient’s primary medical physician, etc.
  • Contact insurance companies to obtain pre-authorization as required.
  • Correspond with appropriate billing staff regarding patients scheduled and need for contact regarding deductibles or payments due prior to surgery.
  • Communicate all necessary information to patients regarding arrival, pre-and post-op instructions, and appointments required for their procedure.
  • Assists with general office work such as mail, filing, forms completion.
  • Key player in the training process for other Admins and front desk staff.
  • Functions in a collaborative way, including training (when necessary) other UOI employees including call center, reception, and other Administrative Assistants.
  • Answer and triage patient phone calls.
  • Additional duties as assigned by the Manager to meet department needs.

Medical Front Desk Receptionist

University Orthopedics
04.2023 - 08.2024
  • Locate and process referrals at the time of visit
  • Complete patient check-in and check-out for a specific office location and pod
  • Schedule follow up appointments at UOI locations/offices
  • Facilitate appointment scheduling for external referrals
  • Check in upon arrival at the clinic, register walk-in patients and identify existing patients; correctly add / edit demographic information to include email address, guarantor, and coverage and obtain necessary signatures.
  • Collect co-pays and patient account balance and collection balance.
  • Answering front desk telephones and direct calls as appropriate.
  • Print schedules and superbills for next-day provider visits.
  • Batching out at the end of the shift and verifying co-pays with cash collected.
  • Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source and monitoring clinical inboxes.
  • Obtains verification of DME benefits.
  • Demonstrates expected Customer Service behaviors
  • Promotes a culture of service excellence by exceeding the expectations of our patients, visitors, coworkers and physicians.
  • Maintain a professional appearance and work environment
  • Additional duties as assigned by the Manager to meet department needs
  • Use athena medical platform and Inuvio to scan cards into chart

Teacher Assistant

King Philip Regional Middle School
10.2019 - 04.2023
  • Assisted teachers in special and regular education classrooms to facilitate daily learning activities based on IEPs.
  • Supported routine classroom operations to enhance overall educational experience.
  • Demonstrated understanding of assigned students’ learning profiles to tailor support strategies.
  • Exhibited initiative and creativity in engaging students within their individualized programs.
  • Executed prescribed behavioral management programs to promote positive student behavior.
  • Maintained classroom environment conducive to student learning, following teacher directives.
  • Corrected student work and managed materials, including photocopying and record-keeping per teacher instructions.

Zone Leader

Alphabest
10.2014 - 10.2019
  • Facilitated daily lessons to promote application of learned concepts.
  • Supported students with homework assistance to improve understanding and retention.
  • Fostered positive learning environment through encouragement and reinforcement.
  • Ensured compliance with safety protocols to maintain a secure classroom.
  • Collaborated with staff and parents to address student progress and needs.

Education

General Education Diploma -

Cumberland High School
Cumberland
06.2015

Skills

  • Strong personal accountability
  • Exceptional oral and written communication
  • Well organized and results oriented
  • Effective time management
  • Proficient with Microsoft Word, Powerpoint and Excel
  • Fluent in Portuguese
  • Speak Spanish
  • CPR/First Aid Certified
  • Customer Service Skills
  • Patient scheduling
  • Insurance verification
  • Customer service
  • Attention to detail
  • Time management
  • Problem solving
  • HIPAA compliance
  • Charting and clinical documentation
  • Workflow coordination
  • Organizational growth

Timeline

Medical Administrative Assistant Float

University Orthopedics
08.2024 - Current

Medical Front Desk Receptionist

University Orthopedics
04.2023 - 08.2024

Teacher Assistant

King Philip Regional Middle School
10.2019 - 04.2023

Zone Leader

Alphabest
10.2014 - 10.2019

General Education Diploma -

Cumberland High School

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