Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Daniela Cremer

Fort Worth,TX

Summary

Results-driven clerical professional known for maintaining high standards and delivering impactful results. Effectively streamlined office processes and supported team collaboration to meet dynamic business needs. Reliable, adaptable, and proficient in multitasking and organizational skills essential for this role.

Overview

10
10
years of professional experience

Work History

Clerical Associate

Buzz Custom Feence
07.2015 - Current
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Developed correspondence letters, memos, and emails.
  • Expedited order fulfillment processes by tracking shipments from vendors and updating purchase order statuses accordingly.
  • Enhanced team productivity through expert organization of department calendars, meetings, and events.
  • Streamlined office processes by implementing efficient filing systems and document management.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Education

High School Diploma -

Brewer High School
Whitesettlement, TX
05-1995

Skills

  • Reception duties
  • Customer service
  • Microsoft office
  • Verbal and written communication
  • Scheduling appointments
  • Data entry

  • Positive attitude
  • Administrative support
  • Complex Problem-solving
  • Faxing documents
  • Report preparation
  • Document management

Accomplishments

  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully resolved numerous customer issues per day.

Languages

English
Full Professional
German
Elementary

Timeline

Clerical Associate

Buzz Custom Feence
07.2015 - Current

High School Diploma -

Brewer High School
Daniela Cremer