Daniela Cruz
San Jose,CA
Summary
Dynamic customer service professional with extensive product knowledge and cash handling experience at Theraleaf. Recognized for building customer loyalty and exceeding satisfaction through effective communication and visual merchandising. Proven ability to educate clients on product benefits while promoting sales and maintaining a secure environment. Multilingual skills enhance customer interactions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Budtender
theraleaf
San Jose, CA
05.2022 - 02.2025
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided excellent customer service by answering questions regarding product usage and benefits.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended, selected and located merchandise based on customer desires.
- Ticketed, arranged and displayed merchandise to promote sales.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Described merchandise and explained use, operation and care.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Assisted management in training new budtenders on policies and procedures.
- Adhered to company policies and procedures at all times.
- Verified proper customer identification, medical information and paperwork.
- Greeted customers to determine wants or needs.
- Assisted customers in selecting products based on their needs and preferences.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Maintained a secure work environment by following safety protocols while handling cash or other valuables.
- Bagged or packaged purchases and wrapped gifts.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Greeted customers and promoted various cannabis products.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers with a friendly and inviting attitude.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed daily opening and closing duties including cleaning tasks as assigned.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Organized store by returning merchandise to proper areas and restocked displays.
- Created positive and healthy customer interactions to align with company core values.
- Operated cash registers to process payments from customers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Florist
kendal floral
San Jose, CA
04.2022 - 02.2023
- Tracked shipments to ensure timely delivery of flowers.
- Maintained detailed records of customer orders and invoices.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.
- Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
- Set up colorful and inspiring store displays and arrangements.
- Stocked shelves with new merchandise on a daily basis.
- Kept the store clean and organized at all times.
- Adhered to health and safety regulations when handling hazardous materials.
- Provided excellent customer service by helping customers choose appropriate bouquets for their needs.
- Organized the store's inventory of plants, vases, containers, and other supplies.
- Took photographs of completed floral arrangements for promotional purposes.
- Conducted weekly inspections of flower coolers to maintain proper temperature levels.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Dental Assistant
Western Dental
San Jose, CA
11.2018 - 07.2019
- Educated patients on treatment procedures and post-procedure home care.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Documented patient records during procedures and added notes taken to treatment chart.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor
- Kept accurate records of dental treatments provided for each patient's visit.
- Explained dental services and payment plans to help patients make informed decisions.
- Maintained a neat, clean and organized environment throughout the office.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Kept track of treatment information in patient records.
- Updated patient records with new data and treatment information.
- Prepared bills and completed insurance forms using system software.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Starbucks
Barista, Starbucks
San Jose, CA
01.2018 - 11.2018
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained updated knowledge through continuing education and advanced training.
Education
W. C Overfelt
San Jose, CASkills
- Product knowledge
- Customer service
- Cash handling
- Visual merchandising
- Sales promotion
- Flexible hours
- Multilingual communication
- Building customer loyalty
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
certified makeup artist
master makup academy LLC
valentino beauty pure certified
Affiliations
- networking
- mediation
- cooking
- drawing
- hiking
References
References available upon request.
Timeline
Budtender
theraleaf
05.2022 - 02.2025
Florist
kendal floral
04.2022 - 02.2023
Dental Assistant
Western Dental
11.2018 - 07.2019
Starbucks
Barista, Starbucks
01.2018 - 11.2018
W. C Overfelt
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