Daniela Cruz
Framingham,MA
Summary
Dynamic and resourceful operations professional with experience in scheduling, property management, and high-performing leasing. Proven ability to coordinate daily operations, manage appointments, support field teams, and maintain efficient workflow across remodeling, restoration, and property portfolios. Strong background in tenant relations, customer service, lease administration, and follow-up communication. Recognized as a top leasing performer with exceptional organizational skills, attention to detail, and the ability to balance business operations with client-facing responsibilities. Adept at streamlining processes, improving scheduling efficiency, and supporting both office and field operations to deliver exceptional service and results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Maize Restoration And Remodeling
03.2025 - Current
- Assigned the appropriate team member to each job based on skill set, availability, and project type.
- Managed a high volume of incoming service requests and job inquiries.
- Monitored schedule changes, and quickly adjusted plans when delays or emergencies occurred.
- Conducted follow-up calls with clients to confirm appointments, verify details, and provide updates.
- Served as the main point of contact for homeowners throughout the scheduling process.
- Followed up with leads, returned calls, and kept clients informed about project timelines.
Assistant Property Manager
Eagle Rock Management
01.2024 - 03.2025
- Supported maintenance scheduling, vendor coordination, and property readiness.
- Managed work orders from initiation to completion, tracking progress, and communicating updates.
- Assisted with business operations, including budgeting, invoicing, lease administration, and financial tracking.
- Prepared reports, performance summaries, and operational updates for management.
- Supported contract renewals, vendor agreements, and compliance documentation.
- Managed tenant records, digital filing systems, and office operations to ensure organizational efficiency.
- Acted as the primary point of contact for tenants, vendors, and owners, resolving issues quickly and professionally.
Leasing Consultant
Eagle Rock Management
02.2023 - 12.2023
- Ranked #1 Leasing Consultant for performance, conversion rate, and overall lease production.
- Consistently exceeded monthly leasing targets, and contributed to improved occupancy across the portfolio.
- Scheduled and conducted tours, managed daily appointments, and delivered high-quality customer experiences.
- Performed proactive follow-up calls, email outreach, and lead nurturing to maintain strong leasing pipelines.
- Coordinated move-ins, processed applications, and ensured compliance with leasing and property standards.
- Coordinated community events to enhance tenant engagement and promote property offerings.
- Collaborated with maintenance teams to address tenant concerns promptly and efficiently.
- Developed marketing materials to effectively highlight property features and attract potential renters.
Sales Associate
Dunn Edwards Paints
07.2022 - 10.2022
- Assisted customers in selecting paint products based on project needs and specifications.
- Managed inventory levels, ensuring optimal stock availability for sales demands.
- Demonstrated product application techniques to enhance customer experience and satisfaction.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Resolved customer inquiries and complaints effectively, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Interior Decorator
WD Painting Corporation
01.2019 - 08.2021
- Collaborated with clients to understand design preferences and needs.
- Developed comprehensive design concepts using CAD software for client presentations.
- Sourced materials and furnishings while managing vendor relationships effectively.
- Coordinated project timelines, ensuring timely delivery of design elements.
- Conducted site visits to assess spaces and provide tailored recommendations.
Education
Associate of Science - Business Administration
Massbay Community College
Framingham, MA05-2027
High School Diploma -
James Monroe High School
North Hills, CA06-2021
Skills
- Scheduling coordination
- Client communication
- Customer invoicing
- Microsoft proficiency
- Time management
- Attention to detail
- Multitasking Abilities
- CRM software's
Certification
- Fair Housing Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Timeline
Operations Coordinator
Maize Restoration And Remodeling
03.2025 - Current
Assistant Property Manager
Eagle Rock Management
01.2024 - 03.2025
Leasing Consultant
Eagle Rock Management
02.2023 - 12.2023
Sales Associate
Dunn Edwards Paints
07.2022 - 10.2022
Interior Decorator
WD Painting Corporation
01.2019 - 08.2021
Associate of Science - Business Administration
Massbay Community College
High School Diploma -
James Monroe High School