Summary
Overview
Work History
Education
Skills
Timeline
Generic

DANIELA CRUZ MORALES

Hialeah,FL

Summary

Customer service-oriented, self-motivated, with extensive experience in resolving conflicts with clients. Thorough and attentive to detail in all professional matters. I'd like to obtain employment with a company that offers a positive atmosphere to learn and implement new skills and I would like to enhance my educational and professional skills in a stable and dynamic workplace.

Overview

11
11
years of professional experience

Work History

Phone Operator

Ring Savvy
10.2024 - Current
  • Providing a professional greeting and handling incoming calls for businesses.
  • Recording detailed messages from callers and ensuring they are relayed to the appropriate parties.
  • Offering courteous and helpful service to callers.
  • Assisting with legal intake procedures, such as collecting client information.
  • Filtering out unwanted or irrelevant calls, including those from telemarketers.
  • Directing calls to the correct individuals or departments within the business.
  • Documenting important information from calls for reference.
  • Maintaining a positive and professional attitude in all interactions.
  • Effectively communicating with callers using clear and concise language.
  • Demonstrating strong typing skills to take and process messages efficiently.
  • Managing calls and messages in a timely and organized manner.
  • Paying close attention to accuracy in message taking and information gathering.
  • Working efficiently in a fast-paced environment and adapting to different call types.
  • Addressing issues and concerns that arise during call handling.

Receptionist

The Cornerstone Group
05.2021 - Current
  • Greeting and welcoming guests and providing them with a positive first impression of the organization; directing guests and answering their questions.
  • Answering the phone; taking and relaying messages; providing information to callers and transferring calls to the correct department.
  • Receiving and sorting mail and packages.
  • Mailing out checks, packages and boxes to the correct address.
  • Receiving checks in the mail, making copies of all checks and distributing to accountants.
  • Scheduling and coordinating meetings and room bookings.
  • Making sure the office is always stocked with supplies and copy paper; as well as the kitchen always being stocked with supplies.
  • Accounts Payable - 2 months
  • Processing payments, paying suppliers and vendors for services, and scheduling paychecks.
  • Verifying payments, ensuring that invoices are accurate and match system reports.
  • Maintaining internal controls to prevent duplicate payments and identify fraudulent invoices
  • Leasing Consultant - 5 months
  • Greet & welcome prospective residents and help them complete guest card information.
  • Give tours of the property and available units, highlighting the benefits of low-income housing.
  • Follow up with leads to convert them into leases, especially for Section 8 and Tax Credit programs.
  • Make sure that all documentation is accurate and complete for low-income housing.
  • Qualify applications and present them to the manager for approval.
  • Address the needs and concerns of current residents promptly.
  • Ensure that the property is clean and well-maintained.
  • Help with resident retention programs and promote positive relations between residents and management.

Manager

Omar's Construction Corp.
06.2014 - Current
  • Scan and make copies of documents.
  • Fill out invoices and send them out accordingly.
  • Ensuring employees get paid (payroll).
  • Networking and building meaningful relationships with customers. Ensuring the work is accurate and trustworthy.

Receptionist

Offix Solutions
02.2020 - 05.2021
  • Answering the phone; taking and relaying messages; providing information to callers and transferring to the correct business.
  • Receiving and sorting mail and packages.
  • Scheduling appointments and maintaining appointment calendar; coordinating meetings and room bookings.
  • Maintaining digital and hard-copy filing systems.

Server

Hooters
02.2019 - 02.2020
  • Familiarizing guests with menu and daily specials.
  • Accurately recording food and drink orders.
  • Running multi-course meals and tallying bills.
  • Daily taking care of the guests in my assigned section while still being able to multitask running food, drinks, and restocking utensils.
  • Memorizing details of daily specials, seasonal menu items and options, as well as rotating craft beers and cocktail options.
  • Direct customers to meal add-ons and specialty drinks of perceived value to increase sales.

Sales Associate

Hollister
02.2016 - 01.2019
  • Provided exceptional customer service.
  • Folding Clothing items according to size and gender.
  • Placed size stickers on all folded clothes.
  • Distributed clothing accordingly in each room of the clothing store. Replenished items on the sales floor.
  • Counted inventory in all bins of the backroom in the store.

Sales Associate

Charlotte Russe
11.2014 - 01.2016
  • Folding clothing items according to style and size.
  • Replenish items on the sales floor.
  • Provided exceptional customer service.
  • Helped customers in fitting and shoe rooms.
  • Worked cash registers.

Education

Associate Degree in Nursing - Nursing and Biology

Miami Dade College
Miami, FL
06.2019

Skills

  • Fast learner
  • Exceptionally organized with a clean work ethic
  • Bilingual in both English and Spanish

Timeline

Phone Operator

Ring Savvy
10.2024 - Current

Receptionist

The Cornerstone Group
05.2021 - Current

Receptionist

Offix Solutions
02.2020 - 05.2021

Server

Hooters
02.2019 - 02.2020

Sales Associate

Hollister
02.2016 - 01.2019

Sales Associate

Charlotte Russe
11.2014 - 01.2016

Manager

Omar's Construction Corp.
06.2014 - Current

Associate Degree in Nursing - Nursing and Biology

Miami Dade College

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