Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela De La Cerda

Miami,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

2
2
years of professional experience

Work History

Executive Assistant Manager

Beauty Connections Med Spa
05.2023 - Current
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Enhanced team productivity by managing schedules, coordinating meetings, and providing logistical support.
  • Developed strong relationships with clients by promptly addressing inquiries, providing accurate information, and facilitating smooth transactions.
  • Contributed to business development efforts by identifying potential leads, tracking industry trends, and supporting sales team activities.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.

Front Desk Agent

Windham Gardens Hotel
10.2022 - 12.2022
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Stored guest valuables in safe and individual boxes for security.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Used internal software to process reservations, check-ins and check-outs.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Esthetician

Self-employeed
01.2022 - 02.2022
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Promoted overall wellness among clientele by incorporating aromatherapy techniques into treatments when appropriate.
  • Fostered friendly, warm, and exceptional customer experience.
  • Explained benefits of skin care products to clients.
  • Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.

Education

2 Years - 09/2017-06/2019

University of PS Enrique Jose Varona
La Habana, Cuba

High School Diploma - 09/2014-06/2017

IPU Eduardo Garcia Delgado
La Habana, Cuba

Skills

  • QuickBooks expert
  • Calendar Management
  • Conflict Management
  • Invoice Processing
  • Analytical Thinking
  • Work Planning and Prioritization
  • Scheduling
  • Customer Service
  • Sales assistance
  • Employee Relations

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Executive Assistant Manager

Beauty Connections Med Spa
05.2023 - Current

Front Desk Agent

Windham Gardens Hotel
10.2022 - 12.2022

Esthetician

Self-employeed
01.2022 - 02.2022

2 Years - 09/2017-06/2019

University of PS Enrique Jose Varona

High School Diploma - 09/2014-06/2017

IPU Eduardo Garcia Delgado

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Daniela De La Cerda